Appointment Representative - Scheduling

Clinic’s mission, vision, values, code of business conduct and service

expectations. Meets all mandatory organizational and departmental requirements.

Maintains competency in all organizational, departmental and outside agency

standards as it relates to the environment, employee, patient safety or job

performance.

coordinating the scheduling of patient appointments in a manner that meets the

patients needs. Offers alternatives when appropriate to accommodate the

patient.

for each appointment scheduled to ensure scheduling accuracy.

the order communication system. Instructs patients on specific preparations

and/or restrictions necessary to prepare for ancillary procedures.

the needs of the caller (e.g. Level II scheduling staff, nursing staff,

HealthLine, leadership, Red Flag Chief Complaint List, etc.).

pre-registers all new patients and fully registers all outreach clinic

patients.

they may expect at the time of their appointment.

patient appointment reminders, faxing outreach schedules, and completing

ancillary service orders.

physician, hospital and clinic ancillary appointment types and scheduling

protocols as requested by physicians and in accordance with access initiatives.

Communicates changes in protocols to appropriate personnel.

a change in physician schedule. Communicates BILLINGS CLINIC apologies for any

inconvenience to the patient and strives to reschedule in such a way that meets

the patients need.

nursing and administration allowing for the creation of a schedule template

which will positively affect the physician in achieving productivity needs,

patient satisfaction and reduce the need to revise schedules.

and improve quality.

development; meets all mandatory organizational and departmental requirements.

and outside agency safety standards relevant to job performance.

needs of the department/organization.