What are the responsibilities and job description for the ENT Medical Assistant position at Billings Clinic Health System?
Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.
Essential Job Functions
Clinic’s mission, vision, values, code of business conduct and service
expectations. Meets all mandatory organizational and departmental requirements.
standards as it relates to the environment, employee, patient safety or job
performance.
particular examination, patient’s needs, and Billings Clinic exam and procedure
room cleaning guidelines.
tests, treatments, procedures, and surgery. May assist with registration and/or
collection of co-pays.
referrals to nurse, physician and/or non-physician provider.
equipment as directed.
Adheres to confidentiality requirements.
as requested.
treatment as directed. Obtains and records history and vital signs. May assist
in preparing for minor procedures and physical exams. Charts and documents in
medical record. Collects laboratory specimens as needed.
sterile processing guidelines.
and Td/TDAP to patients age 18 or older.
physician, non-physician provider or documented in policies and procedures.
meet the needs of the department/organization.
and evaluating according to job description and MA level
patient care, treatments and procedures
patient and staff safety
basic and/or routine problem scenarios associated with patient care
assistant, nurse, supervisor or appropriate health care provider
description, guidelines and physician judgment
physician
assigned schedules and operating procedures
scenarios and coordinates appropriately with other MA, LPN, RN, physician
and/or non-physician provider
role responsibilities
appropriately respond to a variety of patient/family requests and inquiries, to
respond to inquiries from physicians, nursing staff and other health care
providers, and to check for understanding, allay apprehension and enlist
cooperation of the patient
late for scheduled appointment, wait times
necessary and provide service recovery, e.g. coffee cards, lunch, gas cards
activities within the department
Clinic by ensuring appropriate ensuring appropriate utilization of supplies and
equipment and maximizing the flow of patients to maximize effective utilization
of the physician’s/non-physician provider’s time
(urinalysis, blood sugars, etc.)
Cross-trained to assist physician and/or non-physician provider with procedures
of appropriate pharmaceutical courses, along with Billings Clinic injection
class for Influenza, Pneumococcal, Td/TDAP
