What are the responsibilities and job description for the Tenant Services Coordinator position at BILLINGSLEY PROPERTY SERVICES II INC?
Job Details
Description
Reporting to the Senior Property Manager, the Tenant Relations Coordinator is responsible for supporting the day-to-day administrative functions for the property management team.
Job Responsibilities:
- Provide full administrative support to Property Management team
- Handle all front desk responsibilities, including answering phones and greeting guests
- Answers and dispatches incoming property management calls to appropriate team members
- Tracks certificates of insurance documents for tenants and building contractors
- Assist with accounts payable invoice processing as directed by manager
- Ensures that tenant reimbursement billings are sent out and collected.
- Assists with follow up calls to tenants after work orders are complete
- Schedule and coordinate meetings and special events as requested.
- Handle tenant work orders and follow up to make sure tenants are satisfied
- Create and distribute monthly Tenant Newsletter
- Maintain and update Tenant Contact lists
- Coordinate tenant events including welcome and holiday events and tenant lunches
- Handle reservations for taking tenants to lunch
- Track all events hosting tenant decision makers
- Create community service programs including building events in addition to partnering with tenants on their community service events
- Create an IBP Fitness Program partnering with LA Fitness
- Connect with tenants on a monthly basis during monthly candy delivery
- Tenant liaison for-
- Work orders
- Coordination of tenant events such as: pumpkin painting contest; holiday cookies; build your own sundae;
- Coordination of monthly luncheons for you and me with IBP decision makers
- Coordination of monthly community service events – Examples: blood drives; e-waste; community shredding; Earth Day; Souls for Souls shoe drive; school supply drive; fill an Easter basket; Toys for Tots; etc.
- Coordination of an IBP Fitness Program – Promote associated savings with LA Fitness; promote walking by measuring distances around each building & creating a map for each building (maybe after it’s under 90 degrees!); find sponsors for fitness lunch ‘n learns, etc.
Job Qualifications:
- High School Diploma required, some college strongly preferred
- Familiarity with property management, a plus
- Proficient in Microsoft Office products (Excel, Outlook, Word Etc.)
- Knowledge of Yardi, Voyager not required, but very helpful
- Self-Motivated with a high sense of urgency
- Strong attention to detail and highly organized
- Customer service oriented with excellent follow-up skills
- Team player and problem solver
Benefits and Perks:
- Competitive salary
- Robust benefit package, including Medical, Dental, and Vision
- Company-paid Life and Disability coverage
- 401(k) with generous company match
- Employee lease discounts available
- Monthly employee recognition awards
- Career path and growth opportunities available
- Fun and team-oriented culture
Qualifications
About Billingsley Company:
Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns and manages its properties, ensuring long-term client, resident and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience and a vast array of amenities aimed to attract and retain tenants, residents, visitors and employees. These amenities include art, sculpture, parks, trails and outdoor public spaces. Delivering smart design integrated with artistic works and natural spaces, Billingsley Company’s developments are life-enhancing communities in which to work, live, play, shop and dine. Combining its relationships in the local market with its expertise in development, Billingsley Company provides expanded opportunities for its business partners. From raw land to fully developed communities, Billingsley Company is engaged in each step of the process. We own, design, finance, lease and manage for the future success of our investments and the future success of our tenants. Our decisions in design, finance and construction are grounded in doing what is right for the long term.
