Retail Sales I Team Member

Purpose of the Position:

Under the supervision of the Retail Store Manager, the Retail Sales Team Member is responsible for ensuring every customer has a personal, professional, courteous visit, each time they come in or call one of our stores.

Essential Functions/Job Responsibilities:

· Ensure that each customer receives outstanding customer service by providing a customer-friendly environment, including greeting and acknowledging every customer, maintaining the highest standards, possessing solid product knowledge, and all other components of customer services.

· Interacts with customers to understand their needs and preferences and able answer questions about merchandise.

· Shows a strong sense of integrity and commitment to customer satisfaction by handling customer problems and complaints appropriately.

· Willingly answers the phone when ringing and able to take phone orders.

· Utilizes floral strategies sales methodology fully when selling to customers.

· Promote retail sales and maximize revenues. Able to suggestively sell a gift for any occasion to a walk-in customer.

· Offer purchase of finishing touch to every delivery customer.

· Offer Billy Heroman’s rewards points loyalty program card to every in-store customer.

· Accurately and efficiently complete all sales transactions.

· Maintains an acceptable sales average.

· Learn flower varieties and common green and blooming plants, including the chain of life process used at Billy Heroman’s, prices, and seasonal offerings.

· Able to speak to customers about the chain of life process used at Billy Heroman’s.

· Learn and maintain an awareness of all product information, merchandise promotions, and seasonal needs and priorities.

· Able to answer customer’s questions about merchandise.

· Learns and maintains awareness of seasonal needs and priorities.

· Ability to create beautifully designed wraps, cash and carry bouquets, package loose floral products, and plant and gift items in an attractive manner.

· Perform routine housekeeping duties, including cleaning shelves, dusting, sweeping floors, and cleaning other areas, as required working to stay productive during down/slow times.

· Ensure that cooler, plants, gourmet, and retail product levels are stocked according to established build-to guidelines.

· Maintains a clean, organized and stocked sales counter.

· Assist with floor moves, display set-up, pricing and merchandising.

· Demonstrates an overall safety awareness daily.

· Maintains a clean and tidy work area to minimize safety risks and incidents.

· Demonstrates safe work habits by following proper procedures and protocols.

· Aware of reporting process for incident/injuries. Reports all incidents, injuries and near misses.

· Any other duties as assigned.

Competencies:

· Customer Service Oriented

· Communication Proficiency

· Problem Solving

· Ability to Multi-task

· Attention to Detail

· Time Management

· Basic Math Skills

Education, Experience and Requirements:

· High school diploma or equivalent.

· 1-5 years retail sales experience preferred.

· Must be able to pass a pre-employment drug screen.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a retail store environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires prolonged standing and walking; frequent bending, kneeling, stooping, crouching, crawling, and climbing; and the ability to lift up to 50 lbs.

Position Type and Expected Hours of Work:

This position is full-time and requires the ability to work flexible hours, even on last-minute notice, including evenings and weekends.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

Billy Heroman’s Flowerland (“BHF”) is an equal opportunity employer and is committed to equal opportunity without regard to race, religion, color, sex (including gender identity, sexual orientation, and pregnancy), age, national origin, disability, or any other basis of discrimination prohibited by applicable law.

In accordance with applicable state and federal law, BHF will make reasonable accommodation(s) for qualified employees and applicants with disabilities. Any employee needing such accommodation should make direct requests for accommodation to Human Resources.

Job Types: Full-time, Part-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $11 - $14