What are the responsibilities and job description for the Alliance Operations Manager position at Bilt Rewards?
Alliance Operations Manager
Location : New York, NY
What is Bilt?
Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live.
Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1 : 1 to major airline and hotel programs, or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program.
In partnership with the top multifamily owners & operators across the country, we've also created the Bilt Rewards Alliance, a network of 4M apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more.
While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.
What's the role?
As Alliance Operations Manager, you will be responsible for leading and executing property management strategies across the Bilt Alliance network. You'll play a crucial role in ensuring successful property onboarding, property and resident engagement, and maintaining strong relationships with property management teams. This position combines property management expertise with loyalty program knowledge to drive resident adoption and satisfaction.
In this role, you will...
- Lead the implementation and execution of new property onboarding processes, including managing kick-off calls, pre-launch preparations, and post-launch success monitoring
- Develop and maintain comprehensive training programs for property management teams, focusing on Bilt platform utilization and resident engagement strategies
- Oversee the property onboarding tracker and ensure smooth integration processes for both large-scale launches and individual property additions
- Manage and optimize the training strategy for new property teams, including creation and delivery of training materials
- Lead monthly Q&A sessions with property portfolios
- Maintain regular communication with key stakeholders
- Act as operational leader for site teams across Property Management Companies, including visiting regional conferences with partners and becoming a face within their teams
In terms of qualifications, we're seeking :
At least 2-3 years of professional experience in property management, leasing, or multifamily marketing roles Strong understanding of property management systems and leasing operations Technical onboarding experience and experience with CRM systems property management software
Bonus points :
Experience with loyalty programs or rewards platforms
Benefits :
At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt's salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.
Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
The salary range for an Alliance Operations Manager is 80-100k and will be eligible for equity and an annual performance-based bonus.
