Assistant General Manager - DoubleTree by Hilton Asheville - Biltmore

Picture Yourself at Biltmore Farms as Part of the Vanderbilt Legacy of Hospitality!

Ready for your next career growth opportunity? At Biltmore Farms we are continuing George Vanderbilt's legacy of hospitality and community enrichment here in Asheville, North Carolina. We are looking for self-motivated leaders who have a passion for hotel operations. At Biltmore Farms, we seek to exceed our guests' expectations. Can you see yourself leading teams and helping to run the room operations of a hotel here at Biltmore Farms? We can!

This is a unique opportunity to join the Biltmore Farms' Hospitality Division in a key leadership role. Our employees pride themselves in working for a broader company that is deeply rooted in Asheville. Biltmore Farms is known for cultivating healthy sustainable communities, thriving businesses and an inspiring sense of place while preserving the Vanderbilt family tradition of hospitality since 1897.

JOB SUMMARY

The Assistant General Manager (AGM) is responsible for supporting the General Manager in managing the overall success of the DoubleTree property by meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. The AGM should be knowledgeable in all facets of the hotel operations including Front Office, Food & Beverage, Housekeeping, Engineering, Sales, Accounting, and Human Resources. AGM is required to manage all areas of the hotel in accordance with brand and company standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow. Ensures effective, timely, and accurate communications flow with regard to policies and procedures and achievement of hotel goals.

Why join Biltmore Farms

• Competitive salary
• Comprehensive benefits, medical, dental, vision
• 401K retirement plan with employer matching program
• Paid time off and holiday pay
• Parental leave with up to 6 weeks available for birth, adoption, and fostering
• Thriving work environment
• Annual bonus opportunities
• Hilton brand travel discounts
• Life insurance, Long-term disability, employee assistance program
• Employee wellness program and discounted YMCA membership
• Employee engagement activities and volunteerism
• Learning and development opportunities

SPECIFIC RESPONSIBILITIES

• Upholds and enforces the property's mission and standards.
• Manages the physical facility and its assets at the DoubleTree.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Works directly with the Front Office to ensure all associates are achieving brand and company standards.
• Develops and implements standard operating procedures for the operations of the Front Office.
• Works directly with the Chief Engineer and Housekeeping Manager to ensure all guest rooms, grounds, and facility equipment are managed effectively, properly maintained and repaired and cleaned in a timely manner.
• Generates an atmosphere that provides security and safety for all internal and external guests.
• Recognizes and corrects potential safety hazards in hotel such as broken doors or railings, fire hazards, etc.
• Works in conjunction with the General Manager, Biltmore Farms Revenue Manager, and Front Office Manager to develop and execute a revenue strategy enabling the hotels to maximize their revenues potential.
• Participates in enhancing hotel sales through direct internal/external sales, development and execution of front desk selling and hotel marketing.
• Oversees the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
• Ensures hotel staff are trained in financial control procedures for cash, vouchers, inventories and receivables, and these procedures are implemented.
• Translates business plans into action and manage those actions towards achievement of revenue and cost objectives.
• Analyzes bi-weekly payroll summary to ensure accuracy, accountability and verification of hours worked.
• Assists with human resources functions including recruiting, selection, orientation, training, performance planning, evaluation, and recognition programs to maintain a quality workforce consistent with Biltmore Farms' core value of integrity.
• Monitors and develops team member performance providing supervision and professional development.
• Ensures all hotel employees know hotel objectives while promoting teamwork and associate morale.

This job description is a general description of the essential job functions. It is not intended to describe all the duties the position may perform.

MINIMUM QUALIFICATIONS:

Any combination of education and experience equivalent to:

• Associate's degree in business administration, hospitality and tourism, or another applicable field of study; AND
• Minimum of four (4) years' prior hotel management experience.

Preferred Qualifications:

• Branded (Hilton, Marriott, or similar) hotel experience preferred.
• Experience and working knowledge in front and back office operations.

Skills and Competencies:

• Exceptional customer service skills including quality standards for service and proven experience in leading a quality service-driven team.
• Outstanding interpersonal, communication, problem-solving, and analytical skills.
• Possess the fundamental competencies required for accomplishing basic work activities such as Basic Computer Skills, Job Specific Computer Skills, Mathematical Reasoning, Oral Comprehension, Reading Comprehension, and Writing.
• Ability to perform the physical aspects of the job including sitting, bending, climbing, standing, reaching, and walking for up to 90% of the workday and lifting and carrying up to 50lbs.
• Ability to contribute both strategically and operationally to facilitate the accomplishment of work goals.
• Ability to build a skilled, successful team that works toward guest satisfaction and other established goals.
• Ability to manage multiple projects and prioritize tasks to meet goals.
• Proficient in Microsoft Word, Excel and Outlook, and other similar software packages.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used daily.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees, and third parties that reflects highly on the hotel, the brand, and the Company.
• Demonstrated ability to exceed guest expectations, develop and execute revenue strategies, and manage costs in order to meet and exceed financial goals.
• Maintain flexible working hours and be available as on-call when needed. Must be available to work nights, weekends, and/or holidays.

Equal Opportunity Employer

Biltmore Farms is an Equal Opportunity Employer. Minorities and Spanish/English bilingual persons are strongly encouraged to apply.

E-Verify

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqui para obtener mas informacion.