What are the responsibilities and job description for the Cafeteria Attendant position at Biltmore Hotel?
Job Type
Full-time
Description
Position Summary
This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).
Responsibilities
Serve guests lunch during their break time in a hospitable and respectful manner. In this case, the guests would be Biltmore Hotel employees and possibly outside contractors.
Clean and sanitize buffet line, tables, chairs and any other equipment that comes into contact with food products.
Keep buffet line, coffee machine, milk dispenser, soda dispenser, cabinets, etc. clean and replenished at all times.
Remove dirty dishes, glasses, utensils etc. and take to stewards for proper cleaning and sanitizing.
Pick up and deliver clean dishes, glasses and utensils to Legends Cafeteria in a timely manner, so that guests have available for their break time.
Place orders correctly and in a timely manner for needed food and dry good products.
Requirements
Skills Required
Must be able to :
Speak, understand the English language.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using sound judgment.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Physical Demands
Must be able to :
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Communicate with employees, managers, and outside vendors through verbal communication, hearing ability, and visual acuity.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
Success Criteria
Team Player
Demonstrates co-operation within the team and with other departments
Listens carefully and works well with others
Has a positive influence on others in the team and clearly enjoys working with people
Guest Focused
Anticipates guests' needs and is sensitive to people from all cultures
Has a natural, warm smile and a friendly and passionate approach
Demonstrates confident, helpful and genuine behavior with internal and external guests
Delivers their Best
Has energy and sense of urgency for his / her work
Resourceful, makes things happen and looks for ways to work more efficiently
Always looks their best and acts appropriately (e.g. approaching guests, body language)
Composed
Able to stay calm under pressure
Demonstrates maturity and ability to cope with the unexpected
Never lets personal feelings interfere with delivering the highest standards
Trustworthy and responsible
Excellent records of attendance and punctuality
Is reliable and demonstrates the ability to work without supervision
Demonstrates a high level of personal integrity, honesty and trust
Time Management
Uses his / her time effectively and efficiently; values time, concentrates his / her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
Makes decisions in a timely manner
Listening
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he / she disagrees
Licenses or Certifications
Food Safety preferable (If not can be obtained on premises)
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