Stewarding Supervisor

Position Summary

The Stewarding Supervisor is responsible for maintaining the overall cleanliness and par levels of all china, glass, and silverware along with kitchen and banquet service equipment. They should have a sound working knowledge of conveyor and single tank dish machines, 3 compartment sink set ups and chemicals used throughout the kitchens. Must be familiar with the requisitioning of equipment needs to the designated areas within the Biltmore Hotel. They must be able to maximize productivity of the stewarding staff along with managing chemical and equipment par levels with-in budgeted guidelines.

Kitchen safety and food sanitation is a top priority and the Stewarding Supervisor is expected to set the example with-in the kitchens and work closely with the Executive Chef on food safety and training. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Add in the cleanliness of the entire property, including restaurants, bars, room services and banquet.
• Ensure food is delivered to the designated areas prior to the actual start time of the function.
• Fill equipment requisitions needs for the banquet front of the house staff so the rooms can be set and ready to receive food.
• Conduct training for stewarding supervisors and stewards on job responsibilities.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
• Conduct china, glass, silverware and chemical inventory on a regular basis to ensure proper par levels and be able to flex with business demands.
• Work as a team, assisting all guests' and employee's needs and inquiries.
• Maintain and strictly abide by state sanitation / health regulations and hotel requirements.
• Meet with the executive chef to review kitchen equipment needs, anticipated business levels, changes and other information pertinent to the job performance.
• Excellent communication skills with a positive outgoing behavior.
• Create and update equipment pull sheets to ensure efficient execution of service.
• Ensure productivity is at the maximum and that we are holding our staff accountable.
• Develop a working relationship with equipment vendors.
• Maintain an exceptional production knowledge and attention to detail.
• Make certain all requisitions are processed properly and placed in designated area.
• Assist all department who need support within the hotel.

Complete Opening Duties :

Requirements

Experience and Education Required

High School Diploma

Minimum three years' experience as an assistant chief steward in hotels with similar style and standards, fine dining experience; strong knowledge in chemicals, dish machines, and passion to succeed.

Skills Required

Physical Demands

Success Criteria

Licenses or Certifications

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department / Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.