Inn Public Area Attendant - Full Time, 2nd Shift

The Public Area Attendant will maintain and clean public areas within Biltmore standards at the Inn on Biltmore Estate and offer exceptional guest service. Duties include: upkeep and presentation of bathrooms, hallways, employee areas, pool area, terraces, verandas, fitness center, etc.; dusting, vacuuming, polishing furniture, and sanitizing bathrooms; and responsibility for floor care, ash urns, outdoor furniture, and pool supply replenishments. Duties may also include deep cleaning projects within areas.

Schedules can vary, but is generally 2:30 pm - 11:00 pm. Weekend and holiday shifts are a requirement of this position.

Benefits Include:

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Free employee meals for each shift
• Up to 12 Biltmore Tickets annually
• Employer subsidized health, life, dental, vision, and short term/long-term disability insurance (for Full-Time positions)
• Paid vacation, holiday, sick/emergency leave (for Full-Time positions)
• Discounts to estate retail shops and restaurants, and other area businesses for all employees
• And much more!

Requirements:

• Previous experience in a similar custodial/janitorial/housekeeping position is preferred. The ideal candidate will have had previous experience in an upscale/luxury hotel or resort.
• Commitment to delivering world class guest service and the ability to work successfully as part of a dynamic, guest-service oriented team.
• Outstanding attention to detail and the ability to perform essential job functions with speed and accuracy.
• Strong organizational and time management skills.
• Ability to handle/operate safely small commercial cleaning equipment, chemicals, solutions, and treatments.
• Ability to be proactive and take initiative as appropriate. Should be able to anticipate and understand guest needs.
• Ability to work independently and under deadlines, and exercise good judgment.

Physical Requirements:

• Lift, carry, push and pull 25–50 pounds frequently.
• Ability to climb stairs and ladders. Endure various physical movements throughout work areas and over duration of work shift such as kneeling, bending, stooping, reaching overhead, etc.
• Ability to work in an environment that may include:
• Variable conditions and noise levels
• Outdoor environments with fluctuations in temperature and weather conditions
• Exposure to fumes, dust and chemicals, moving mechanical parts

Essential Job Duties:

• Clean public areas in accordance to departmental standards, maintaining exceptional level of detail
• Proper use of all chemicals, tools and equipment Properly clean floors by dusting, mopping, remove stains, and vacuuming. Clean windows, mirrors and glass in public areas.
• Provide proper care and cleaning of furniture by dusting, polishing, or removing stains. Dust pictures, furnishings, and other items throughout public areas. Maintain cleanliness and care of elevators.
• Maintain cleanliness and sanitation of drinking fountains. Clean and replenish all guest and staff bathrooms.
• Clean, sift, and maintain attractive and safe ash urns in guest and staff outdoor areas. Sweep, fill and organize outdoor areas including veranda, entrance, and terraces.
• Keep pool area clean, safe, and linens replenished for guest. Also remove and maintain trash receptacles. Keep cart stocked and clean.
• Maintain, clean, and replenish fitness center area. Keep staff hallways clean and orderly. Remove trash from gift shops.
• Clean and remove trash from Executive offices. Clean tables, lamps, and phones in guest’s elevator areas.