Village Hotel Bartender - Full Time

Job Description

Full Time: a position working 35 hours per week.

$18-$22/hour or more dependent on business volume ($8.50/hour plus tips.)

The Bistro Service Bartender will greet guests in the Bistro dining areas and provide world-class beverage and food service for the duration of their visit. Duties will include: preparing beverages; processing orders; engaging guests; and coordinating service for assigned area(s). Bartenders will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following proscribed and established Biltmore service standards. In addition, staff will provide general support for the restaurant team, leadership, and company.

Schedule varies, but will generally be between 3pm-11pm and weekend availability is required.

Essential Job Duties:

• Serve food and beverages in a friendly, efficient manner according to standards.
• Keep bar and public areas neat, clean, and free of debris at all times.
• Anticipate guests’ needs, respond promptly and maintain positive guest relations at all times.
• Resolve guest complaints/issues to standards, ensuring guest satisfaction
• Make sure area(s) are properly stocked, prepped, and set.
• Opening/closing duties/responsibilities as assigned.
• Create alcoholic beverages in a timely manner following approved recipes.
• Create espresso beverages in a timely manner, utilizing equipment properly.
• Cleaning and organizing back stock areas.
• Changing half barrel kegs, lifting cases of wine and beer, and other physical tasks.
  
  

Qualifications:

• High school diploma (or GED). Additional training/certification(s) preferred. Ability to obtain TIPS, ALE and other related training required.
• Minimum of six (6) months experience bartending. Ideal candidates will have at least one (1) year of experience.
• Basic math skills; ability to create/follow recipes using proper mixology techniques.
• Demonstrated commitment to delivering world class internal/external guest service.
• Outstanding interpersonal and communications skills; must be able to engage with wide variety of guests and interact in a friendly and professional manner.
• Proactive, exercises good judgment; can creatively problem solve and anticipate needs of guests; keen attention to detail with a focus on quality and service.
• Strong organizational skills; must be able to multi-task and prioritize work.
• Ability to quickly acquire knowledge about Biltmore, special activities/events, and Asheville and surrounding areas.
• Must be 21 years of age or older.
  
  

Additional Responsibilities:

• Maintain complete product knowledge, including Biltmore wines/beverages.
• Maintain complete knowledge of and strictly abide by state liquor regulations, service procedures, and standards, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Be familiar with all Bistro services and features, Biltmore activities and special events in order to respond to guest inquiries accurately.
• Train servers and bar-backs on proper bar procedures.
• Communicate any pertinent information to the Dining Room Supervisor about the shift: Guest issues, equipment problems, etc.
• Provide general support and assistance to the department, leadership, and company as required.
  
  

Physical Requirements:

• Lift, carry, push, and pull 25-50 pounds; lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand; up to 25 pounds on a small cocktail tray, with one hand.
• Endure various physical movements throughout work areas and over duration of work shift.
• Ability to work in an environment that may include variable temperature conditions and noise levels; outdoor environments; and exposure to fumes, dust, and chemicals.