Customer Service Specialist

CUSTOMER SERVICE SUPPORT

I. Objective of the Position:

Field all communications from our customers and work with the appropriate departments within Bimbo QSR Logistics to provide the necessary solutions. Assist the Replenishment team in the day-to-day execution of the replenishment distribution process of Direct Store Deliveries (DSD).

ll. Duties and Responsibilities:

· Assist in all customer related support functions such as, but not limited to, fielding calls/emails, providing solutions, handling concerns, and updating customer contact information.

· Provide assistance in monitoring and servicing company assets.

· Review, monitor, and ensure proper inventory levels of individual stores and warehouse customers.

· Prepare, share, and process shipment paperwork from beginning to end.

· Plan, process, and track the DSD process for all assigned stores and DSD runs.

· Coordinate with the Shipping Department and Production to optimize requirement fulfilment.

· Assist the Distribution Manager in the processing of DSD and Warehouse runs supporting the reconciliation process and other duties as assigned.

III. Minimum Qualifications:

Education and/or Experience equivalent to: HS Diploma Required. Bachelor’s degree or equivalent Preferred; and/or experience in the/similar to the above Duties and Responsibilities. Ability to operate in a dynamic environment in the absence of direct supervision.

Experience:

· Five or more years of progressive experience in system-based orders processing.

· Proven experience in Logistics and Distribution operations.

Knowledge/Qualifications and Skills:

· Must have excellent customer service skills/verbal and written communication skills. Good English communication skills (both written and oral).

· Communicate and coordinate effectively with internal and external stakeholders and supporting organizations verbally and in writing.

· Proficient with Microsoft Office including Word, Excel, PowerPoint, Outlook, etc. Demonstrate a willingness to learn improved skills.

· Must possess the highest possible standard of ethics and conduct.

· Demonstrate strong attention to detail, good organizational, multi-tasking, and time management skills, able to meet deadlines.

· Take initiative and be self-motivated, always looking for opportunities to improve.

IV. Physical Requirements:

• Must be able to sit, stand, walk, bend, stoop, push and pull objects up to 25 lbs.
• Must be able to work onsite and/or remotely as needed.
• Must be able to work in varying and dynamic schedules to meet operational demand and can meet flexible schedules from time to time.
• The anticipated work hours for this position are from 0800 – 1630 Monday through Friday.
• The position will have the potential for varying hours and schedule to cover the demands of the Department during Vacations and Holidays.

EEO Employer