Quality Systems Supervisor

JOB SUMMARY: Our Quality Supervisor is responsible for providing guidance and ensure compliance for quality and food safety programs at our bakery. We are looking for someone with strong work ethics and a focus on food safety and quality. This person will supervise up to 4 QA Techs across three different shifts. Ensure all compliance for Quality and Food Safety for that location. Additionally, meeting and/or exceeding our customer expectations/requirements. This will include the environmental monitoring program, internal auditing program, traceability program, customer complaints, food defense, food safety plan, and management of ERP systems. GFSI knowledge is desirable for audit compliance. ERP system experience is desirable for PO management. 

Essential Functions:

1. Monitor and track all production quality checks and product scoring.

1. Provide excellent customer service by complying with the requirements and ensuring the quality expectations set forth by the customer.

1. Supervise QA Techs at the bakery (4 technicians) by providing guidance, training, and focus on critical thinking.

1. Investigate quality and food safety issues and customer complaints through root cause analysis and generation of corrective and preventive actions in conjunction with relevant departments.

1. Support the BRC program by developing, managing, improving, and implementing necessary programs. 

1. Perform internal audits and GMP inspections.

1. Support in maintaining all Federal, State, and Local Food Safety Compliance.

1. Facilitate 3^rd party GFSI audits, customer audits, and regulatory audits.

1. Support general plant safety, food safety, food defense initiatives, and good manufacturing practices with the understanding that these are non-negotiable.

1. Work with ERP and company systems to manage and maintain product records.

1. Prepares and performs trainings with team members of other departments as needed.

1. Serve as the backup to the QS Manager in their absence, reporting to the Quality Systems Director.

1. Other job duties as assigned by the QS Manager

Minimum Qualifications:  Education and experience equivalent to:

Education/Certification:

BS degree in Food Science or related area from an accredited college or university.

Work Experience:

3 to 5 years of relevant work experience within the food-manufacturing environment.

Knowledge, Skills and Abilities: 

• Persuasion Skills
• Attention to details
• Strength of conviction 
• HACCP-HARPC Programs and Food Safety Regulations – FSMA 
• PCQI
• GFSI (BRC, SQF, etc.)
• Manufacturing concepts and techniques
• Good laboratory practices
• Food Processing concepts and techniques
• Process Recovery concepts and techniques
• Food Safety audit concept and techniques (internal auditor certified)
• Quality Systems audit concept and techniques
• PC: Microsoft Office software
• Continuous Improvement Methodology
• Root cause analysis and CAPA

Skills and Abilities

• Analyze and resolve complex problems.
• Project Management.
• Sound general business acumen.
• Knowledge of various cultures.
• Knowledge of process flow interactions.
• Coordinate and communicate effectively with internal and external customers and vendors verbally and in writing.
• Prepare a variety of comprehensive administrative and technical documents and reports.
• Read and process written information with high degree of accuracy.
• Work effectively in a general business environment, with a focus on high level of quality, ethics and customer service.
• Willingness and ability to travel throughout the US Region.

 Leadership/Management Responsibility:

• Ability to lead by influencing.
• Achieving results through others where no / little formal lines of authority exist
• Possess a facilitative style of management.

Performance Categories:

• Regulatory compliance
• Productivity/quality standards: verifiable HACCP-HARPC Programs
• Productivity/quality standards: verifiable Distribution QS Program (DQMP or equivalent)
• Stock recovery
• Coordination of third-party/customer audits
• Teamwork within the department and across departments and facilities
• Customer satisfaction
• Vendor relations
• Food Safety standards and procedures: food processing and distribution

Special Duties/ Responsibilities:

1. Conduct performance review or provide constructive feedback of direct / indirect reports.

2. Cultural “Change Agent” in supporting the BIMBO QSR Continuous Improvement / TPM process.

3. On-going personal development within BIMBO QSR and professional organizations. 

4. Performs other related duties as may be assigned.