ServiceNow ITOM Architect

Consultation and Requirements Gathering:

· Collaborate with clients to understand their business requirements and objectives.

· Conduct thorough analysis of client's existing processes and systems to identify opportunities for improvement and optimization.

· Leverage Service Mapping checklist to validate readiness of client environment to initiate ITOM Service Mapping efforts.

· Capture the right details needed to initiate Service Mapping – such as credentials, application architecture diagrams, entry points etc.

· ServiceNow Implementation and Configuration:

· Design, configure, and implement ServiceNow solutions tailored to meet client's business needs.

· Utilize ServiceNow Service Mapping, Discovery, Event Management, and CMDB modules effectively to optimize IT infrastructure and service management processes.

· Provide guidance to clients on the deployment of MID servers.

· Configure MID servers to support Service Mapping, Discovery and Event Management

· Hands on experience with Service Mapping pattern development

· Experience with pattern based and tag based mapping.

· Experience of designing and enabling CSDM for clients

· Experience in designing system to system integrations.

· Develop custom solutions and integrations as necessary to enhance the functionality of ServiceNow platform.

· Solution Development and Deployment:

· Lead the development and deployment of ServiceNow solutions, ensuring adherence to leading practices and standards.

· Provide technical guidance and mentorship to offshore teams and junior team members throughout the implementation process.

· Conduct thorough testing and quality assurance to ensure the reliability and performance of implemented solutions.

· Facilitate User Acceptance Testing with client and help them prioritize defects.

· Lead the offshore development team by providing technical expertise, design & architecture guidance throughout the design, build and testing efforts.

· Develop a Service Mapping playbook and Enterprise Execution roadmap.

· Client Training and Support:

· Provide comprehensive training to clients on the usage and administration of ServiceNow platform.

· Offer ongoing support and assistance to clients post-implementation, addressing any issues or concerns in a timely manner.

· Documentation and Knowledge Sharing:

· Create detailed technical documentation including solution designs, configuration guides, and standard operating procedures.

· Share expertise and best practices with team members to foster knowledge sharing and continuous learning

To qualify, you must have

· Bachelor's degree in Computer Science, Information Technology.

· Minimum 6 years of recent experience designing and implementing ServiceNow ITOM solutions such as Service Mapping, Discovery, Event Management, and CMDB.

· Minimum 5 years of recent experience working as a ServiceNow Consultant, with a focus on ITSM, ITOM, ITAM

· Excellent communication and interpersonal skills, with the ability to effectively engage with clients and team members.

· Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise.

· Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.

· Must be able to set goals and participate in strategic initiatives for a team.

· Experience or certification in SAFE architecture frameworks is reuired.

· Strong work experience and understanding of ITIL framework and IT service management processes.

· A driver's license valid in the U.S.

· Be willing and able for regular travel to client sites.

· Prior experience with scripting languages such as JavaScript, PowerShell, or Python is a must.

· ServiceNow certifications (e.g., Certified Implementation Specialist - HAM, Certified Implementation Specialist – SAM, Certified System Administrator) are required.