Team Lead- Tacoma Dome Binbox

Position: Senior Team Lead

Location: Tacoma Dome

Reports To: Operations Manager

Job Description:

Binbox Lockers is seeking a dedicated Senior Team Lead to join our dynamic team. As a Team Lead, you will play a crucial role in ensuring the smooth execution of events, leading a team of enthusiastic staff members. Reporting to the Operations Manager, you will oversee event logistics, coordinate team activities, and uphold our high standards of customer service.

Qualifications:

• At least 18 years of age
• Authorized to work in the United States
• Access to an iPhone or iPad during work shifts
• Ability to lift/push/pull up to 75 lbs, walk, and stand for extended periods of time
• Technical familiarity with downloading iOS and Android app technology
• Ability to test, troubleshoot, and use tools (power drill, screwdriver, etc.) to adjust and repair all types of company lockers
• Ability to work afternoons, evenings, weekends, and holidays
• Reliable to report to work on time and work scheduled shifts/events
• Flexible to remain onsite (indoors or outdoors) for the entire duration of the shift and, if scheduled, to stay until event responsibilities are completed
• Professional, positive, and proactive attitude towards customers, staff members, and managers
• 2 years of Customer Service experience preferred
• 2 years of experience in troubleshooting software issues across various platforms is preferred
• 1.5 years of basic maintenance & repair experience with hardware and tools preferred
• Bilingual (English and Spanish)

Responsibilities:

• Lead a team of event staff members, ensuring proper coordination and communication.
• Assist the Operations Manager in overseeing event logistics, operations, and staff management.
• Ensure compliance with company dress code policy among team members.
• Manage logistical and loading needs for events, including transportation of resources.
• Conduct maintenance and repair work on company lockers before or during events.
• Supervise setup and breakdown of event sites, ensuring adherence to company standards.
• Inspect and test all company resources to ensure proper functioning.
• Report equipment malfunctions and operational issues to the Operations Director.
• Provide support to staff members, including managing customer-related issues and crowd control.
• Coordinate break rotations for staff during events as required by law.
• Act as the point of contact for event staff during events and troubleshoot operational issues.
• Train and mentor team members on updated operating procedures and standards.
• Collaborate with the Operations Manager to continuously improve event processes and procedures.

This role presents an exciting opportunity to lead a team and contribute to the success of our events. If you are a proactive leader with a passion for event management and customer service, we invite you to apply for this position.

Job Type: Part-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Flexible schedule

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Application Question(s):

• Are you 18 years of age or older?

Language:

• Spanish (Preferred)

Ability to Relocate:

• Tacoma, WA 98421: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $24