What are the responsibilities and job description for the Guest Services Attendant (Seasonal) position at Binder Park Zoo?
Looking for a fantastic job that is fun and rewarding? Do you enjoy working with people and helping guests have a great experience? Do you need flexible hours that work with your schedule? If so, we want to meet you!
We are looking for smiling faces to join our team at Binder Park Zoo for the 2025 season. Our mission is to connect people with nature and inspire them to conserve. We are passionate about educating on wildlife conservation and looking for enthusiastic people to be a part of the journey. Nestled in 433 acres of serene landscape, and home to over 70 different species, we are the third largest zoo in Michigan. Join our team where you will have the opportunity to work with friendly people and do something that supports wildlife advocacy. Ever work at a zoo, it’s fun! At Binder Park Zoo you will be a part of a dynamic and collaborative environment where your ideas and contributions are valued. We love what we do working at the zoo, and we think you will too.
What we offer:
What we offer:
- Competitive wages.
- Flexible hours to fit your work/life balance needs.
- Free fountain soda and coffee during your shift.
- 50% off your meals at our restaurants during your shift.
- Comprehensive training to build new skills.
- Free zoo membership.
GUEST SERVICES ATTENDANT (SEASONAL)
Mission Statement: Connect. Inspire. Conserve. Connect people with nature. Inspire them to conserve.
REPORTS TO: Guest Services Management
SEASONAL OR NON-SEASONAL: Seasonal, Non-benefited
FLSA STATUS: Hourly, Non-Exempt
POSITION SUMMARY: Responsible for providing exceptional customer service to all guests in a friendly, safe and efficient manner. Guest Services Attendant position locations include, but are not limited to, admissions, carousel, and Twiga.
POSITION REQUIREMENTS:
SEASONAL OR NON-SEASONAL: Seasonal, Non-benefited
FLSA STATUS: Hourly, Non-Exempt
POSITION SUMMARY: Responsible for providing exceptional customer service to all guests in a friendly, safe and efficient manner. Guest Services Attendant position locations include, but are not limited to, admissions, carousel, and Twiga.
POSITION REQUIREMENTS:
- Must be at least 15 years old and possess a valid work permit.
- Relate positively with diverse groups of people, including guests, staff, volunteers and vendors.
- Must have a strong work ethic and be detailed oriented.
- Must be able to work independently and as part of a group.
- Ability to plan, organize and handle multiple tasks as necessary.
- Must be able to adapt to changing assignments, environment and maintain a positive attitude.
- Comply with all Binder Park Zoo policies and procedures.
- Ability to work a flexible schedule including evenings, weekends and holidays.
- Basic math skills for purposes of cash handling.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Basic computer and cash register operation.
- Greeting all guests with enthusiasm and being attentive to their needs to ensure the best service possible.
- Performing job in a professional, knowledgeable and courteous manner.
- Performing essential in-park functions as needed.
- Performing the opening and closing duties of assigned area.
- Keep assigned work area well organized, stocked and clean.
- Assist with event set-up and teardown and work special events as assigned.
OTHER DUTIES AND RESPONSIBILITIES:
- Know and practice safe work procedures and report all unsafe conditions to supervisor.
- Participating in individual and team oriented zoo projects as needed.
- Monitoring and reporting with regular inspections the maintenance of buildings, equipment and property.
- Management reserves the right to train and direct the workload as needed.
PHYSICAL AND ENVIRONMENTAL DEMANDS:
- Ability to sit, stand, bend, lift and move intermittently.
- Ability to lift 50 lbs.
- Ability to read, write and speak English in order to fulfill job functions in an understandable way.
- Ability to work outdoors in all weather conditions.
