Technical Support Engineer

Bindplane is a fast-growing software startup building the first observability pipeline purpose-built for OpenTelemetry. Our open-source solutions help companies of all sizes — from Fortune 500s to emerging tech startups — collect, process, and route telemetry data efficiently. We integrate seamlessly with platforms like Google Cloud Operations Suite, Datadog, and New Relic, empowering teams to get real-time insights across modern cloud-native environments.

We’re headquartered in Grand Rapids, Michigan and proud to be part of a rising tech scene, while serving a global customer base. Our team thrives on curiosity, innovation, and solving tough challenges in the observability space.

As a Support Engineer, you’ll be a key member of our customer success team, helping users get the most out of Bindplane. You’ll troubleshoot technical issues, guide customers through complex deployments, and serve as a vital connection between our users and our product team.

This is a great opportunity to work on cutting-edge observability tech while supporting real-world enterprise deployments.

• Provide technical support for Bindplane products in enterprise environments
• Troubleshoot and resolve deployment, configuration, and integration issues
• Work across diverse infrastructures, including Kubernetes, containers, and major cloud providers (GCP, AWS, Azure)
• Escalate complex issues from L1 support and drive them to resolution
• Develop internal and customer-facing documentation, guides, and solutions
• Collaborate with Product and Engineering to provide customer insights and improve product quality
• Contribute to a growing knowledge base of observability best practices

• Work on meaningful, modern tech that’s shaping how organizations monitor their systems
• Join a growing team where your voice and contributions matter
• Hybrid flexibility with a supportive, collaborative work culture
• Be part of a startup that’s scaling fast — with the stability of real-world customers

Located in the heart of West Michigan, Grand Rapids is quickly becoming a tech hub with the charm of a close-knit community and the innovation of a major city. At Bindplane, you’ll find:

• A collaborative, startup culture with room to grow
• Opportunities to work on industry-shaping technology
• A chance to be part of something big, right here at home
• Flexibility with hybrid work options and a commitment to work-life balance

• 3–5 years in technical support, DevOps, or observability tools (Required)
• Proficiency with Linux/Unix environments, CLI troubleshooting, and shell scripting
• Experience with containerization (Docker, Kubernetes) and cloud platforms (GCP, AWS, Azure)
• Understanding of observability concepts: metrics, logs, traces
• Familiarity with monitoring tools (Datadog, New Relic, Splunk, etc.)
• Strong communication skills and attention to detail
• Ability to explain complex technical issues clearly to technical and non-technical audiences

• Experience with OpenTelemetry or related telemetry pipelines
• Knowledge of enterprise application architectures and microservices
• Scripting experience (Python, Bash, etc.)
• Exposure to log management and APM solutions

• 401(k) retirement savings plan with employer matching
• Comprehensive health, dental, and vision insurance
• Life insurance coverage
• Employee assistance program for personal and professional support
• Generous paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and continuous learning