What are the responsibilities and job description for the Senior Customer Service Representative position at Bingltd?
Bingltd is dedicated to enhancing people's lifestyles by relentlessly pursuing excellence and providing the best-in-class products. We believe that a better life is built on the foundation of exceptional quality, innovation, and a commitment to customer satisfaction. With our parent company, Jayakas we are making a global impact to the quality of furniture and furniture making.
We are seeking a talented and motivated Senior Customer Service Representative to join our small yet dynamic team in a rapidly growing e-commerce company. As the Senior Customer Service Representative, you will play a pivotal role in helping to maintain and manage our clientele services and relationships. We pride on going above and beyond for everyone we interact with so the ideal candidate will share the same sentiment. You will also work closely with Senior Leaders, Ops, IT, and HR to ensure smooth workflow.
The ideal candidate for this position will have furniture experience especially in containers and operations flow. This individual will work closely with operations as well in hopes to take on some operational responsibility.
Core Values of our company:
- Be a Team: Trust, Commitment, Accountability, Diversity, Healthy Conflict
- Be Transparent: People & Processes, Honest & Open, Instant Access to Customers, Fight for the Truth
- Be Service-Minded: Simplicity, Knowledgeable
Responsibilities include but are not limited to:
- Process large bulk container orders including shipping paperwork and details
- Deliver exceptional customer service and sales support via phone, email, online chat, & social media
- Receive and answer customer inquiries and concerns, including requests for product information, order tracking, issue resolution, and general information
- Resolve post-order issues such as returns, replacements, delivery status and back orders
- Partner with operations daily
- Proactively provide solutions
Requirements:
To perform the job successfully, an individual should demonstrate the following competencies:
- Must have 1-3 years of experience in the furniture industry
- Must have 1-3 years of experience in partnering with or working in Operations
- Have excellent listening and communication skills
- Have the ability to clearly speak and be understood on the phone
- Demonstrate the ability to multi-task skills to enter accurate data and type while speaking with customers
- Remain calm and able to work under pressure when busy and help other team members
- Self-manage daily tasks and workload
- Show a high level of personal organizational skills
- Creative aptitude and vision to recognize, understand and respond to the needs of customers
- Establish, develop and maintain positive business and customer relationships
- Coordinate sales effort with team members and other departments as needed
- Prioritize inquiries based on level of urgency, identifying matters that require an immediate response
- Other job duties as assigned by management
Minimum Qualifications:
- Experience in Microsoft Word and Excel
- College degree is preferred
- 3 years in customer service with furniture and Operations is a plus
- Working knowledge of website navigation
- Container Customer Service and/or Logistics experience is a plus
- Furniture or Furniture parts experience is a plus
- Bilingual is a plus
Web Site: www.Bingltd.com
Benefits:
- Health Compensation
- Retirement plan
- Dental
- Vision
- Short Term Disability
- Life Insurance
- Critical Life Insurance
- Paid time off
Salary : $40,000 - $60,000
