SERVICE MANAGER

Job description

Who We Are:

Binsky Home Service, a residential service provider located in New Jersey is seeking a Residential HVAC and Plumbing Service Manager. Backed by over 80 years of experience, Binsky Home Service has become a trusted name in-home services among our neighbors in central New Jersey. Our staff includes skilled Plumbers, HVAC Technicians, HVAC Installers and Electricians who truly care about satisfying our customers.

Why We Need You!

We need talented individuals, like you, who care about the company and our customers, and can help us continue to grow and succeed!

The Role:

The HVAC and Plumbing Service Manager is a key role within our department. The HVAC and Plumbing Service Manager works closely with our HVAC and Plumbing department to ensure all jobs are performed with quality workmanship and uphold excellent customer satisfaction. All job duties performed by the HVAC and Plumbing Service Manager must be performed with the department’s goals and objectives in mind. The HVAC and Plumbing Service Manager will report to the General Manager.

Responsibilities:

· As the HVAC and Plumbing Service Manager, you are responsible for the management, facilitation, administration, growth and profitability of the HVAC and Plumbing department.

· Work closely with dispatchers to assign jobs for the next day and follow up with technicians when needed

· Communicating with all parties involved, you keep track of each job within the schedule and lead your team to achieve revenue goals

· Regularly meet with each person on your team, formally and informally, to provide the necessary training and technical support required

· Understand the goals of the department and hold your team accountable for accomplishing goals

· Prepare quotes and estimates for recommended work

· Follow-up with customers in a timely manner

· Reviews technicians' work and performance to ensure quality meets established standards

· Create, maintain and approve on call schedule for technicians

· Assist in completing accurate and timely paperwork

· Maintains positive relations with other staff members, suppliers, vendors and customers

· Implement routine service meetings to ensure company values and standards are being met

· Additional tasks and responsibilities as required to maintain efficient department operations

Qualifications and Skills:

· Proven experience in Residential HVAC or Plumbing Service Management or a similar supervisory role within the Proven experience in Residential HVAC or Plumbing Service Management or a similar supervisory role within the Residential HVAC or Plumbing industry. Experienced service technicians seeking to move into the role of Service Manager will also be considered.

· Excellent verbal and written communication skills

· Excellent problem-solving skills and attention to detail

· Technical aptitude with knowledge of local codes

· Strong leadership abilities with the ability to effectively manage and train a team

· Strong computer skills

· Excellent communication and interpersonal skills

· Knowledge of Service Titan

· Valid driver’s license with clean driving record

Benefits

· Paid vacation days

· Paid holidays

· Health benefits for you and your family

· Retirement Plan

· Paid travel to national training

Education and Experience:

· 5 years Residential HVAC or Plumbing experience

· EPA Certificiation