What are the responsibilities and job description for the Customer Service Rep position at Binswanger Glass?
Want a career where you are empowered to make a difference? Want to grow and develop on the job? If so, Binswanger Glass is the place for you! Binswanger Glass has the track record of being an organization where careers are made. Many of our current employees have grown through the ranks and have great careers at Binswanger Glass.
The Customer Service Representative serves as the positive bridge between customers and operations. As such, the CSR must be customer service oriented with a desire to both serve the customer and secure and maintain business for the Company while ensuring that all customer related information is up-to-date and accurate.
- Positively support the Company's business and its tactical and day-to-day sales process.
- Utilize active selling techniques with telephone, fax and telecommunications with customers by attempting to address each customer inquiry in a timely and practical manner.
- Effectively quote customer pricing within established guidelines and strive to secure as many orders as possible based upon accurate quotes within Company guidelines.
- Ensure credit policies are followed and all COD sales are collected at time of sale.
- Generate sales data and reports as required.
- Respond to customer and supplier requests for information and utilize problem-solving techniques to resolve issues or concerns while maintaining positive relationships.
- Be very familiar with all products sold. Recommend additional items for sale while working with customers glass cleaner, shower doors, mirrors.
- Understand and use product codes in accordance with established policies.
- Ensure pricing is accurate on all sales based on product specifications.
- Correct invoice and work preparation for different types of sales.
- Follow established policies and procedures for daily administrative duties.
- Assist with purchasing and inventory.
- Responsible for filing all necessary paperwork.
- Balance cash drawer and make deposits daily.
- Perform accounts receivable duties including collection of past due accounts.
- Match statements to invoices.
- Update National Accounts work.
- Forward necessary paperwork to division / corporate office on a timely basis.
- Keep all assigned equipment in good repair and working order.
- Perform other duties as assigned.
