What are the responsibilities and job description for the Customer Service Representative - French-speaking Order Management position at Bio-Rad Laboratories, Inc.?
Overview
French-speaking Customer Service Representative – Order Management
Are you ready to take charge of your career and contribute to a dynamic sales team? Join us as an Order Management Specialist, where you'll play a crucial role in driving business success within an established commercial framework. Your focus on ensuring accurate order processing and exceptional customer care will be essential in achieving our goals.
How you'll make an impact:
- Empower Transactional Success: Your expertise will be key in ensuring smooth order entry and maintaining its quality, leaving a positive impact on our operations.
- Order Management Master: As a regional order management maestro, you'll handle orders from diverse channels like EDI, Esker, online, punchout, and customer-specific platforms, streamlining processes and enhancing efficiency.
- Customer-Centric Excellence: You'll provide unwavering support to our clients in the dedicated region, answering their queries and ensuring their orders are handled accurately. Your commitment to exceptional customer care will set us apart.
- Innovate and Enhance: Be at the forefront of process improvements, contributing your innovative ideas to elevate customer experiences. Your precision and responsiveness will help us achieve service level targets while reducing audit risks.
What You Bring:
- Excellent communication skills in English and French
- Strong customer services experience within a fast paced, corporate environment
- Experience in a customer facing role, including order processing
- Good MS Office skills
- Knowledge of SFDC and SAP desired
- Accurate and fast data entry skills
- Excellent organization skills
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:
- Life and accident insurance,
- Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
- Competitive salary and cafeteria
- 100% commuting allowance for non Budapest residents
- Annual bonus
- Annual salary review
- Marriage and childbirth allowance
- School start allowance
- Loyalty award
- Employee Referral Program with remarkable referral bonus
- All You Can Move contract possibility/gym facility discount
- Hybrid working model (3 days onsite and 2 days home office/week. Our office is located at 1082, Budapest, Futó utca 47.)
