Customer Service Supervisor - Inventory Management

Overview

Customer Service Supervisor - Inventory Management 

Overview:

The EMEA Inventory Supervisor is responsible for supporting both direct and indirect customer service teams by managing inventory processes, generating reports, and ensuring efficient stock allocation and order execution. This role involves leading inventory clean-up efforts, coordinating with planning, writing Standard Operating Procedures (SOPs), and participating in project and system testing. Continuous learning and development are also a key focus, ensuring best practices across the EMEA region.

How You’ll Make an Impact: 

Customer Service Support:

Provide data, reports, and inventory analysis to assist direct and indirect customer service teams in order management and resolving customer issues.

Communicate regularly with customer service teams to clean up orders.

Act as a key point of contact for escalated inventory-related inquiries.

Coordination with Planning:

Serve as the primary contact for the planning team, ensuring alignment between stock availability and customer demand.

Collaborate with planning to coordinate stock allocation for priority orders and time-sensitive deliveries.

Oversee the execution of orders, ensuring they meet customer service levels and are delivered on time.

SOP Writing and Documentation:

Develop, write, and maintain Standard Operating Procedures (SOPs) for customer service.

Ensure that SOPs are updated regularly to reflect changes in procedures and system updates.

Train relevant teams on new or revised SOPs, ensuring compliance and consistency across the region.

Project Involvement and System Testing:

Participate in cross-functional projects related to system improvements, new process implementations, and inventory management.

Actively engage in system testing and validation, ensuring that new systems or updates meet business requirements.

Provide feedback and contribute to project discussions on system enhancements and process automation.

Continuous Learning and Development:

Lead training sessions for the inventory and customer service teams, promoting continuous learning and process improvement.

Ensure that all team members are up to date with the latest procedures, systems, and best practices.

Identify areas for improvement in processes and workflows, recommending solutions to increase efficiency.

What You Bring: 

3 years of experience in inventory management, order fulfillment, or customer service support.

Experience in writing and maintaining SOPs.

Strong understanding of inventory management systems (SAP, Oracle, or similar).

Proficient in data analysis with the ability to generate and interpret reports.

Strong communication and collaboration skills, able to work cross-functionally with different teams.

Experience in project participation and system testing is highly desirable.

Preferred Qualifications:

Experience in customer service support with a focus on inventory and reporting.

Strong organizational skills, with experience in training and development programs.

Experience in system implementations or process automation initiatives.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.  

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:  

• Life and accident insurance,  
• Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge  
• Competitive salary and cafeteria  
• 100% commuting allowance for non Budapest residents  

• Annual bonus  
• Annual salary review  
• Marriage and childbirth allowance  
• School start allowance  
• Loyalty award  

• Employee Referral Program with remarkable referral bonus  
• All You Can Move contract possibility/gym facility discount  
• Hybrid working model (3 days onsite and 2 days home office/week. Our office is located at 1082, Budapest, Futó utca 47.)