What are the responsibilities and job description for the German-speaking Customer Service Supervisor position at Bio-Rad Laboratories, Inc.?
Overview
We are looking for a dedicated and experienced Customer Service Supervisor to lead a dynamic customer service team responsible for the Central European region. The ideal candidate will possess strong leadership skills, excel in collaboration, actively participate in sales support, and provide unwavering support to their team. This role is critical in ensuring order accuracy, customer satisfaction, and meeting business targets.
How You’ll Make an Impact:
- Supervise and mentor a team of customer service professionals, fostering a collaborative and productive work environment.
- Actively participate in sales calls and provide support to team members, ensuring seamless interactions between sales and customer service.
- Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement corrective actions for continuous improvement.
- Ensure daily order entry, prioritize order accuracy, and maintain a zero backlog to exceed customer expectations.
- Oversee dispute resolution processes, handle escalations, and manage investigations to provide timely and effective solutions.
- Collaborate with the team to meet and exceed business targets, with a focus on order processing efficiency and accuracy.
- Monitor and ensure a high telephone pick-up rate to deliver superior customer service.
- Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions.
- Actively contribute to various team meetings and events to align with company strategies and goals
What You Bring:
- Fluency in English and German (mandatory); any additional local language is advantageous.
- Proven experience in people management and team leadership.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Excel and data analysis.
- Familiarity with SAP and BI analytics (an advantage and a plus).
- Exceptional problem-solving and decision-making abilities.
- Excellent organizational and time management skills.
- Previous experience in customer service or a related field.
- Ability to handle high-pressure situations and meet strict deadlines.
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:
- Life and accident insurance,
- Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
- Competitive salary and cafeteria
- 100% commuting allowance for non Budapest residents
- Annual bonus
- Annual salary review
- Marriage and childbirth allowance
- School start allowance
- Loyalty award
- Employee Referral Program with remarkable referral bonus
- All You Can Move contract possibility/gym facility discount
- Hybrid working model (3 days onsite and 2 days home office/week. Our office is located at 1082, Budapest, Futó utca 47.)
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