POSITION SUMMARY :
The Chief Experience Officer (CXO) will lead the organization in delivering exceptional customer and stakeholder experiences while driving global marketing strategies, overseeing contracts, and managing a dynamic team. The CXO will focus on enhancing the company's brand presence, aligning customer-centric goals with business objectives, and ensuring operational excellence across the infection prevention and wound care sectors.
Essential Functions (ACCOUNTABILITIES / RESPONSIBILITIES) :
Global Marketing Leadership
- Develop and execute innovative global marketing strategies to position the company as a leader in infection prevention and wound care.
- Oversee branding, product marketing, digital campaigns, and communications to ensure alignment with organizational goals and customer needs.
- Analyze market trends and customer insights to drive product positioning, competitive advantage, and growth opportunities.
- Collaborate with R&D, sales, and clinical teams to ensure product launches meet customer and market expectations.
- Build partnerships with healthcare providers, distributors, and industry organizations to expand the company's global footprint.
Contract Management
Negotiate, review, and manage global contracts with distributors, suppliers, and other stakeholders.Ensure compliance with industry regulations, including FDA, EU MDR, and other applicable standards for medical devices.Oversee risk management and contract dispute resolutions to protect the company's interests.Establish and monitor performance metrics for contractual obligations.Team and Staff Leadership
Build and lead a high-performing team across marketing, customer experience, and operations departments.Foster a culture of innovation, collaboration, and accountability.Provide coaching and mentorship to staff, ensuring alignment with company goals and professional development.Promote diversity, equity, and inclusion within the organization.Customer Experience Strategy
Develop and implement strategies to enhance customer and stakeholder satisfaction throughout the product lifecycle.Monitor customer feedback and implement initiatives to improve product and service delivery.Leverage technology and data to optimize customer engagement and retention.Ensure seamless communication and collaboration across all touchpoints, including pre-sales, post-sales, and customer support.Strategic Planning and Leadership
Collaborate with the executive team to define the company's vision, mission, and strategic goals.Drive initiatives that promote the adoption of the company's infection prevention and wound care solutions in global markets.Represent the company at industry events, conferences, and customer forums.Monitor and report on the performance of customer-centric and marketing initiatives to the executive board.Qualifications : Experience
10 years of experience in global marketing, customer experience, or leadership roles in the medical device or healthcare industry.Proven track record of managing contracts, driving marketing strategies, and leading teams in a global environment.Strong understanding of regulatory compliance and industry standards in infection prevention and wound care.Exceptional interpersonal, negotiation, and communication skills.Education
Bachelor's degree in business, marketing, healthcare administration, or related field (MBA or advanced degree preferred).General Skills / Competencies / Specialized Knowledge
Strategic Vision and LeadershipCustomer-Centric MindsetInnovative Problem-SolvingResults-Driven ApproachCollaboration and Team BuildingTRAVEL REQUIREMENTS / WORK ENVIRONMENT and PHYSICAL DEMANDS :
Travel
Hybrid or remote options available, with occasional travel for global marketing initiatives, contract negotiations, and industry events.Work Environment and Physical Demands
The primary work environment is in the office area. The noise level in the work environment is lowThe physical demands of this position are typical of office environment
