What are the responsibilities and job description for the Biodesix Clinical Billing Coordinator position at Biodesix, Inc.?
Job Description
- Answer incoming stakeholder phone calls, e-mails, and other customer contacts within Biodesix.
- Diligently pursue accurate and timely first-touch resolution to patient inquiries on billing, including collaborative review with Billing Specialists as subject matter experts.
- Diligently and accurately answer non-clinical stakeholder questions on Biodesix testing.
- Delegate incoming calls that require escalation to an appropriate team member or team following QMS policies and procedures, where applicable.
- Timely and accurately communicate and execute on the Biodesix Financial Assistance program process.
- Work with selected patients for FPP audit to collect data, provide to audit reviewer, and communicate results to the patient.
- Collaborate with the patient interaction team to resolve patient interactions and escalated complaints, as applicable to the billing process.
- Refer actionable claims requests to the appropriate Billing team members on behalf of the customer.
- Review and generate patient statements.
- Guide payment processes and support payment acceptance directly.
