What are the responsibilities and job description for the Co-Op - Customer Service Admin (Spring 2025) position at BioFire Diagnostics?
Position Summary & Responsibilities :
The Customer Service Administration Intern position is responsible for performing tasks and projects to support the Customer Service Organization. The Customer Service Administration Intern would gain exposure to customer service activities, improving the customer experience, and gain visibility to financial and regulatory compliance for the Customer Service Organization.
This is a Co-Op opportunity working 40 hours per week, at our site based in Raleigh-Durham. The anticipated duration of the Co-Op will be from January / February - August 2025. This role cannot be fully-remote as it requires onsite work 3 days a week. and relocation assistance is not provided.
Performs all work in compliance with company quality procedures and standards.
Performs customer calls to support Regulatory Compliance, Order Management, and Revenue.
Monitors and completes tasks assigned utilizing Salesforce and SAP.
Executes assigned projects, with guidance from technical experts (depending on level of experience), using business standards, practices, procedures, and project requirements.
Performs administrative tasks including invoicing, managing returns, customer calls, generation of reports, develop documentation and special projects to support department objectives.
Other duties as assigned.
Education, Skills, & Experience :
High School Diploma / GED is required and must be actively enrolled in an academic program / institution pursuing a degree.
Customer-facing experience from working in a customer service environment highly preferred.
Data entry and / or inventory experience is preferred.
Experience using Excel, Databases, Salesforce, SAP, Oracle, or SQL is a plus
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