What are the responsibilities and job description for the Clerk Sr position at Biogensys?

We are hiring a Clerk Sr for one of our clients in Phoenix, AZ.

Job Description :

The Court Administration Assistant provides administrative support in a high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary service, both internally and externally, ensuring that the needs of the Court are met effectively.
Provides excellent customer service to Protective Order Area customers both in person and on the phone.
Use case management system, Domestic Violence Computer Prompt System, Protective Order Statewide AZPoint system and other court software to assist customers with case information.
Directs public to appropriate Court programs, resources, facilities and outside agencies.
Review paperwork for completeness; contacts interested parties for missing information, notice of hearings, and Protective Order related information.
Uses Outlook Email, Microsoft Teams, and multiline telephone to maintain effective internal and external communication.
Schedules contested protective order hearings utilizing the case management system and court interpreter calendar.
Maintain confidentiality of case sensitive information related to protective order cases.
Operate and troubleshoot various office equipment such as printers, copiers, and scanners.
Perform other duties and special projects as assigned.

Skills Required :

Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction

Skill in :

The use of computer applications including spreadsheets, databases, and word processing software.

Written and verbal communication with others to convey information effectively

Providing exemplary customer service

Ability to :

Learn policies, procedures, and guidelines established by the Court

Respond courteously to concerns of the public, attorneys, and employees

Use effective time management skills to handle multiple tasks at one time

Excel in a high volume and time-sensitive work environment

Establish and maintain effective working relationships with others

Understand and accurately brief oral and written instructions

Make sound decisions in accordance with regulations, policies, and procedures

Work as a member of a team with minimal supervision

Multitask in a high-volume constant interruption environment

Work independently or with little supervision

Education Required :

High school diploma or GED

Experience Required :

Two (2) years of general clerical or administrative experience OR Combined education and experience

Qualifications : Post-secondary education may substitute for the experience requirement on a year-for-year basis.

Experience Preferred :

Previous court or legal experience, and substantial customer service

Bilingual in Spanish / English

Experience with Microsoft Outlook, Microsoft Teams, multi-line telephone system, and copy / fax machine

Work Hours :

8 : 00 am 4 : 30 pm

Additional Information :

While performing the duties of this job, the employee is required to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking.

The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms.

Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds

About Us :

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry. By responding to this job posting, you are consenting to receive text / SMS messages from us. Thank you.

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