Senior Territory Account Manager

INTRODUCTION:

Company Overview:

BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes.

At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners.

Location & Travel:

Territories supported: Buffalo, NY, Rochester, NY, & Syracuse, NY

It is anticipated that an incumbent in this role will support the area noted in the posting with up to 40% travel required.

Job Description:

The Senior Territory Account Manager will be responsible for promoting key Transplant products and portfolio to targeted healthcare providers and specialists. The Senior Territory Account Manager will educate members of the healthcare community on the appropriate usage of Transplant Products. This will include the management and development of key advocacy and account relationships for growth in multiple healthcare channels such as Home Infusion, Specialty Pharmacies/Physician Clinics, Infusion Suites, Regional Accounts as directed; as well as implement all programs designed to increase company products in all targeted facilities, communicating all information on business conditions (competitive and marketplace activities) that may affect strategies; Participates in conventions, meeting, symposiums and trade shows. Meets or exceeds assigned territory sales quotas by obtaining maximum distribution of products and assures that the company products are approved on all formularies in assigned territory.

MINIMUM REQUIREMENTS

• Bachelor’s degree required
  1. In lieu of Bachelor’s degree, can accept a minimum of seven (7) years of experience in a life science, marketing, public relations, or communication-related role
• Minimum seven (7) years of experience in Specialty Pharmacy, and/or training; or equivalent combination of education and experience required
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc.).
• Willing to travel for business purposes (when necessary to attend meetings, conferences, seminars, etc.)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Securing New accounts in territory in addition to managing existing accounts.
• Creating a sales plan with specific target accounts and sales objectives.
• Identify prospective, high-volume clients in target disease areas for assigned area. Secure appointments and qualify these accounts.
• Serve as liaison between the medical account and the Pharmacy to facilitate communication and resolve problems if they occur, always communicating professionally and complying with HIPAA regulations.
• Evaluate and monitor customer needs, identifies unmet needs, and works with referral source and internal partners to revise services as program needs change.
• Provide feedback to management on sales issues, customer, and patient satisfaction / complaints, etc.
• Join and attend key professional organizations to increase visibility of the company and increase business opportunities.
• Provide Educational In-Services to accounts as needed.
• Attend sales and staff meetings and participates in sales conference calls as scheduled.
• Participate in exhibits and seminars to promote the company.
• Facilitate the timely admission to service of patients in cooperation with the pharmacy intake staff.
• Achievement of revenue goals and profit objectives for your assigned territory by maintain and establishing new accounts.
• Develop and maintain professional relationships with key
• Prescribers, Specialists, and the Ancillary Teams.
• Leverage sales data, education, and marketing resources to differentiate BioMatrix within the marketplace.
• Collaborate with Operations on new and existing business.
• Complete all required administrative duties, including but not limited to, compliance with CRM and expenses reports.
• Other duties as assigned.

NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Participation in membership in professional societies and organizations.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Must have scheduling flexibility and be able to work overtime and on-call coverage.
• Careful attention to detail.
• Performs related duties as requested.
• Participates in quality assurance activities and audits as directed.

KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS

• Able to use computers and software application
• Able to create and implement systems required to gather, maintain, and analyze information
• Ability to work even in multiple demands
• Maintain and promote positive attitude towards the job and company
• Displays original thinking and creativity; Meets challenges with resourcefulness
• Looks for and takes advantage of opportunities
• Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition;
• Aligns work with strategic goals.
• Sets and achieves challenging goals
• Ability to actively communicate, inspire and motivate all levels of staff.
• Ability to think and act strategically and proactively.
• Ability to maintain accurate records and prepare reports and correspondence related to the work.
• Ability to maintain favorable public relations.
• Ability to organize and coordinate the work of others.
• Excellent verbal, written, and communication skills.
• Excellent group presentation skills.
• Excellent analytical skill.

Communication Skills

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Computer Skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• This position requires occasional walking, sitting, standing, kneeling or stooping.
• This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.
• This position requires constant talking and hearing.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• This position must occasionally lift and/or move up to 20 pounds

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at Careers@BioMatrixsprx.com or 954.385.7322 x 1425.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER

• Will participate in legal and ethical compliance training each year.
• Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures.
• Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual.
• Will not participate in any conduct considered to be unethical or illegal.

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins.

GENERAL INFORMATION:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.