What are the responsibilities and job description for the Associate Director of Business Development & Client Service position at Biomedical Research Models?
Job Summary:
The Associate Director of Business Development & Client Service is responsible for the development, implementation, organization, and productivity of the sales from companies placing work with Biomere. This position works with business development, scientific, operations, and financial staff to provide quality customer service as well as developing strategies to grow the business into new service offerings and opportunities.
Responsibilities:
Travel/Meetings
Education and Experience Requirements:
BENEFITS
The Associate Director of Business Development & Client Service is responsible for the development, implementation, organization, and productivity of the sales from companies placing work with Biomere. This position works with business development, scientific, operations, and financial staff to provide quality customer service as well as developing strategies to grow the business into new service offerings and opportunities.
Responsibilities:
- Performs high-level business development activities, including meeting with potential customers, making capabilities presentations, negotiating contract terms, and ensuring a timely and thorough new customer process.
- Works closely and collaboratively with the scientific research team to ensure that the customer has a cohesive and responsive team throughout the sales process.
- Develops and qualifies leads through cold-calling, prospecting and frequent potential client contact to find new clients; maintains rapport with existing and past clients.
- Actively utilizes companies designated CRM (ie Hubspot) to manage all contact, company, sales pipeline, and other relevant client, prospect, or sales information which may include, but may not be limited to:
- Gathering data on leads contacted.
- Maintaining and tracking lead probability interest from proposal to commitment.
- Following up with clients to ensure that proposals are complete.
- Maintaining a file of current (and if required, historical) client interactions and contractual agreements.
- Continue to maintain and develop relationships with existing clients.
- Ensure all studies and programs are budgeted correctly and meet projected budget parameters.
- Generates Statement of Work/Change Orders and other applicable documents.
- Responsible to design and complete SOWs and change orders according to timelines.
- Request and complete all subcontracted resources.
- Manage contracts for room use and colony management.
- Work directly with existing clients to define client goals and timelines. Works to ensure the planning process is effective and efficient as well as contributing to the company goals and objectives.
- Research marketing trends and competitive pricing as well as monitoring sale pricing practices to determine accuracy to study type, service and operation processes. Develops standardized budgets and templates for key services (e.g. standard study designs EAE, IBD, PK, etc.) and models.
- Responsible for developing and maintaining a historical database to track number and types of studies requested and completed.
- Work in collaboration with the SA SD to develop new models required to meet client requests.
- Maintain and renew yearly contracts with existing clients and tenants
- Review, record and track internal budgets for Programs and notify clients.
- Take an active role in establishing key performance indicators (KPIs), gathering campaign metrics and building results into reports for all campaigns and tactics
- Prepare and present metrics for management meetings and quarterly Board of Director meetings.
- Share customer problems/concerns with all appropriate personnel for a timely and reasonable resolution.
- Performs all other related duties as required.
Travel/Meetings
- Attend local Business Development opportunities/meetings (Networking).
- Attend Conferences and Tradeshows as needed.
- Attend face-to-face meetings with clients (prospective or current) as requested by BD.
- Maintain contact with clients through face-to-face meetings, conference calls and email correspondence,
- Assist with incoming prospective leads and generate accurate proposals within Biomere’s capabilities
Education and Experience Requirements:
- Bachelor’s Degree in Science (or equivalent degree) preferred
- >5 years of experience in project management with practical understanding of in vivo research and pharmaceutical product development
- Certification/Licensure: Valid driver’s license required.
- Professional experience and strategic planning skills within scientific research organization.
- Excellent communication (oral and written) and interpersonal skills necessary to interact with various levels of personnel including collaborating with scientific staff as well as clients and vendors.
- Proficient at public speaking including presentations.
- Ability to handle multiple projects and meet timelines.
- Demonstrated ability to work independently as well as in a team-oriented environment within established policies and procedures.
- Proficient in computer-based software programs i.e. Microsoft® Office, Sage Act! And other sales software as applicable.
BENEFITS
- Medical, Dental, and Vision Insurance – Biomere pays substantial portion of premium
- Health Reimbursement Arrangement (HRA) – automatic reimbursement of any spending toward first half of deductible
- Flexible Spending Accounts – Medical and Dependent Care
- Short-Term and Long-Term Disability, Life Insurance, AD&D – premiums paid by Biomere
- Vacation, Holidays, Sick/Personal Days
- 401K Plan with 5% matching
- Referral Bonus Program & Certification Bonuses
- Free parking
