What are the responsibilities and job description for the Business Analyst - ServiceNow & 3rd Party Applications position at bioMerieux Inc.?
Business Analyst - ServiceNow & 3rd Party Applications
Location : Durham, NC, United States
Position Type : Unfixed Term
Job Function : Information Technology
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A world leader in the field of in vitro diagnostics for more than 60 years, bioMerieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Description
Position Summary & Responsibilities :
Business Analyst for ServiceNow and 3rd Party applications is a NORAM based role either in Salt Lake City or Durham. As a BA, the candidate will have minimum of 3 years of experience, be part of a Global IS Solutions team and will work closely with other Business Analyst, Technical expert and offshore Service Provider to ensure Service delivery, evolution, adoption, etc. The role will also provide technical support for 3rd Party applications like Atlassian suite and Asana.
- Gathering and analyzing requirements : work with stakeholders to understand their goals and areas for improvement, and then gather and document business requirements. They may also analyze existing processes and identify areas where ServiceNow can add value.
- Translating requirements : will translate business requirements into functional and technical specifications, and then develop use cases, process diagrams, and requirements documentation.
- Designing systems and procedures : collaborates with stakeholders to define and prioritize features, enhancements, and system integrations. They may also configure the ServiceNow platform to improve and automate business processes.
- Testing and validating solutions : participates in testing and validation to ensure that delivered solution meets defined requirements and quality standards. They may also manage and execute testing, which can help prevent issues from being exposed to clients.
- Supporting users : may triage and support issues from users on the ServiceNow platform, related applications, and modules. They may also advise on options, risk, and impacts on business processes and cultural adoption.
- Release management coordination & project support
Will be responsible to coordinate and manage release activities for ServiceNow which includes major platform upgrade and monthly / quarterly releases.
Mentor L1 and L2 team to be efficient in D2D operations
Education, Skills, & Experience :
In lieu of Bachelor's degree, minimum 6 years of experience with ServiceNow
Experience working in a regulated GxP environment & in an international or global work setting
LI-US
Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https : / / careers.biomerieux.com / or contact us at recruitment@biomerieux.com .
BioMerieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at recruitment@biomerieux.com, or by dialing 711 for access to Telecommunications Relay Services (TRS).
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