What are the responsibilities and job description for the Genomic Data Scientist II position at Bionano?
Job Summary :
We are looking for a dedicated Genomic Data Scientist II to support our customers. The successful candidate serves as first line of customer contact on networking / IT challenges and data analysis related technical inquiries, and directly interacts with the internal development team to drive product improvement. They will also be responsible for providing remote assistance on installations and remote training of new customers in Bionano's Data Analysis software tailored to the customer's specific needs.
Primary Duties and Responsibilities :
- Answer, evaluate, and triage incoming queries from customers
- Document customer enquiries and problems accurately and timely using our Customer Relationship Management (CRM) system
- Manage problem recognition, evaluation, resolution and follow-up for routine and complex problems related to Bionano data analysis related products
- Provide training for new customers in Bionano's Data Analysis software following completion of their training in Sample Preparation and Data Collection.
- Provide IT and networking support to other Customer Solutions team members and Customers
- Provide product improvement feedback to development teams
- Actively participate in the development of new documentation and improvement of existing documents and procedures
- Attend internal trainings and recurrent meetings
- Support other functions across the region and globally
Required Skills / Abilities :
Preferred Skills / Abilities :
Education and Experience Requirements :
Physical Requirements and Work Environment :
The above physical requirements and work environment characteristics generally reflect those of this position, but is not an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer :
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description generally reflects management's assignment of essential functions, but is not intended to be a comprehensive list of the duties and responsibilities of the position, and it does not limit or restrict the duties and responsibilities that may be assigned from time to time. The duties, responsibilities and job description of this role are subject to change at any time without notice.