What are the responsibilities and job description for the Product Support Technician position at Biophotas, Inc.?
Job Description
Job Description
Description :
Product Support Technician
You will be responsible for evaluating products returned from the field or rejected by manufacturing to establish if they are used and / or are malfunctioning and provide the likely disposition of the product in coordination with quality personnel.
Malfunctioning products may require a component replacement, including soldering electronic components to PCBs and other assemblies. This role requires precision, adherence to safety standards, and effective collaboration with the engineering and quality teams to ensure the functionality, reliability and compliance of BioPhotas products.
Responsibilities
- Fault finding and identification of problems in Celluma devices
- Read and interpret technical drawings and schematics.
- Perform precise soldering of electronic components on PCBs.
- Inspect and test soldered connections for quality assurance in accordance with IPC-610
- Collaborate with the engineering team to identify and resolve issues.
- Maintain a clean and orderly workspace to ensure safety.
- Document and report any defects or discrepancies found during the soldering process.
- Disposition repaired products in accordance with established procedures.
- Adhere to safety protocols and company policies.
- Assist with processing NCRs.
- Repair and / or evaluate customer returned devices in accordance with established procedures.
Requirements : Qualifications
Skills
About Us
Celluma Light Therapy is here to help as many people (and pets) on the planet to feel rejuvenated, look their best, and live better lives. Based on NASA-developed technology and backed by clinical studies, BioPhotas Inc., a US manufacturer of the Celluma SERIES of award-winning, FDA cleared LED light therapy devices, is bringing to market safe, effective, and affordable devices that unlock the
power of low-level light therapy. Our medical-grade products are globally patented and considered the “gold standard” of red light therapy within the clinical aesthetics and wellness space. BioPhotas develops and markets devices for healthcare providers and at-home consumers, allowing everyone around the globe to experience effective treatments for aging skin, acne, a variety of skin conditions, hair loss, muscle and joint pain, and more.
For more information about Celluma, visit www.celluma.com.
