Demo
Salary Resume Critique Job Openings

Customer Success Manager (SMB)

BioRender
San Francisco, CA Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/4/2025

At BioRender, we're on a mission to accelerate the world's ability to learn, discover, and communicate science - transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.

We're shaping the future of science communication and are looking for talented individuals to help bring this vision to life!

We are looking for a proactive individual to join our team as a C ustomer Success Manager (SMB) or Customer Success Specialist (internal designation) . The Customer Success Specialist will be responsible for establishing long-term B2B relationships with our SMB clients to drive retention, expansion, and end-user engagement. You will work closely with BioRender users to ensure they have the most optimal experience using our product.

You will be successful in this role with

  • Exceptional customer curiosity : You are genuinely interested in learning about the clients we serve, their goals, and their science communication pain points
  • Strong organization and prioritization : You can use a compelling process to stay productive and prioritize based on the changing needs of our customers and our projects. You are flexible, can quickly establish creative solutions to complex problems and are not afraid of pivoting
  • Flexible and adaptable : Comfortable in a dynamic and fast-paced environment, demonstrating resilience and flexibility in adapting to change and working through ambiguity
  • A continuous improvement approach : You have a growth mindset, and you're open to coaching and continuous feedback

What you'll be doing

  • Client Relationship Management : Proactively reach out to clients & decision makers to position yourself as a trusted and strategic partner. Uncover our full-serve customer needs through discovery calls, maintain partnerships with our high-spend clients and proactively promote ongoing engagement with end-users
  • Strategic Account Management : Deliver value that delights our users to drive engagement, encourage renewal of annual subscription and identify revenue growth opportunities.
  • Client onboarding : Provide personalized training to clients by delivering webinars specializing in science communication topics
  • Be a BioRender Product Expert : Speak to new and existing users of our platform to showcase new features
  • Act as an Interdepartmental Liaison : Connect with various internal teams to ensure the customers' needs are being fulfilled, contribute to the product, and assist other teams
  • Create BioRender Champions : Cultivate customer advocates, understand user-critical use cases for product feedback, engage with customers for speaking opportunities and run marketing activities

    • What you bring to the table

  • 1-2 years of experience in a customer success or account management role
  • Experience with Customer Success metrics - Retention, Expansion and CSQL's
  • BSc. or Masters in the Life Sciences or relevant Experience in science knowledge translation
  • Strong communication skills, interpersonal skills and attention to detail
  • Excellent organizational skills and ability to manage and prioritize multiple projects
  • Experience in hosting virtual webinars, workshops and / or other events is a plus

    • Why join us?

  • We are mission-driven : we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications!
  • BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200 countries!
  • Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies
  • We're remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.

    • BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Success Manager (SMB)?

    Sign up to receive alerts about other jobs on the Customer Success Manager (SMB) career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $116,701 - $167,565
    Income Estimation: 
    $167,342 - $223,677
    Income Estimation: 
    $116,701 - $167,565
    Income Estimation: 
    $167,342 - $223,677
    Income Estimation: 
    $71,707 - $95,010
    Income Estimation: 
    $91,832 - $124,033
    Income Estimation: 
    $91,832 - $124,033
    Income Estimation: 
    $120,962 - $160,848
    Income Estimation: 
    $57,850 - $72,570
    Income Estimation: 
    $71,707 - $95,010
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Not the job you're looking for? Here are some other Customer Success Manager (SMB) jobs in the San Francisco, CA area that may be a better fit.

    Customer Success Manager (Remote)

    Lever Implementation Training Environment, San Francisco, CA

    Customer Success Manager

    Lever Implementation Training Environment, San Francisco, CA

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!