What are the responsibilities and job description for the Customer Experience Rep II position at BioSpace, Inc.?
Job Details
Company Description
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit Follow Allergan Aesthetics on LinkedIn.
Job Description
- YOU ARE more than just a title, YOU ARE
A Relationship Builder You manage direct to physician orders placed via phone, fax, email, and sales reps (providing field sales support). You facilitate new account setup and account changes, make welcome calls to new customers, validate pricing eligibility and facilitate pricing setup.
A Troubleshooter You provide provisioning and navigation support for Allergan Direct online ordering for customers, process returns and replacements, and provide general customer support.
A Team Player The team serves as a one stop shop handling inbound and outbound calls. Agents are regionally aligned and manage a regional inbox with incoming emails / faxes with inquiries, orders, and range of requests from customers and the field. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships to support customers and Field Sales.
YOU WILL :
Be a customer SME. You will receive and answer customer and field inquiries, investigate and follow up on orders, triage calls, and resolve issues / answer questions with the highest degree of quality and accuracy.
Build bridges. Partner with Allergan Aesthetics Sales Reps and clients, cross train to assist other management teams within Customer Operations, and coach / mentor as needed.
Be excellence focused. Proactively identify areas of opportunity, utilize reporting to monitor and track work, and maintain confidential information.
Qualifications
2-4 years of Customer Service Experience
Experience working with MS Office Suite
Attention to detail and the ability to multitask and meet deadlines
Ability to handle and lead multiple projects independently
High School Diploma (Bachelors Degree preferred)
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law :
Note : No amount of payis considered to bewages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefitsthat are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
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