Field Services Engineer

We're seeking a highly motivated Field Service Engineer to join our growing team. In this crucial role, you'll play a vital role in ensuring the optimal performance of our customers' medical equipment. You'll be responsible for installation, maintenance, repair, and training, fostering strong relationships with customers and colleagues along the way.

Must be located in the San Fransico Bay area

Responsibilities :

• Conduct on-site and remote installations, maintenance, and repairs of medical equipment.
• Provide comprehensive training to customers on the proper use and operation of equipment.
• Manage and execute preventative maintenance schedules and implement field modifications within established timeframes.
• Oversee and manage assigned vehicle inventory.
• Employ strong analytical and troubleshooting skills to resolve mechanical and electrical issues, with a basic understanding of application-related challenges.
• Schedule installations, preventative maintenance visits, repairs, and other field service activities.
• Provide occasional phone support and triage technical inquiries.
• Maintain accurate and up-to-date service records and generate timely reports.
• Foster consistent communication and scheduling with customers to ensure successful resolution of inquiries and follow-up.
• Utilize established escalation processes to address customer service delivery concerns.
• Maintain and ensure proper calibration of tools and testing equipment.
• Collaborate with the Sales team to identify opportunities for new service contracts, contract renewals, and equipment sales.
• Function as a valued team member while independently managing your assigned territory to deliver efficient service to all accounts.

Qualifications :

Physical Requirements and Working Conditions :

Please note we are not able sponsor visas and are not working C2C with this position - all outreach will not be acknowledged.