What are the responsibilities and job description for the Technical Services Supervisor position at BioTalent?
The client has an opening for an experienced TECHNICAL SERVICES SUPERVISOR. This is an onsite position, in the Irvine office, with full-time working hours.
Position Summary
The Technical Service Supervisor is responsible for overseeing and leading the technical service operations within the organization. This includes managing a service team and related activities, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to enhance customer satisfaction and safety. The role requires a strong background in electronic device technology, electronic component repair and replacement, troubleshooting, inventory management, leadership and training, and a deep understanding of quality and service management, preferably in the healthcare sector.
Job Description
- Oversee the day-to-day operations of the technical service department to ensure timely and efficient execution of services (inspections, preventative maintenance, repairs, technical support, product complaints, etc.)
- Oversee the scheduling, execution, and quality of field service operations, including installations, repairs, preventative maintenance, training, and upgrades.
- Administer and expand the company’s service agreement program to align with company objectives
- Ensure all technical service activities comply with relevant medical device regulations (FDA, ISO 13485, MDR, etc.) and internal quality standards
- Maintain records and documentation of inspection and service activities to meet audit and regulatory requirements; assist in preparing for and supporting audits related to service processes and medical device safety
- Act as the primary point of escalation for complex technical issues related to medical devices
- Learn and conduct expert-level troubleshooting and guidance for the resolution of product issues
- Collaborate regularly with internal teams, including our German HQ, to address recurring issues and drive product and service improvements
- Identify opportunities for process improvements within the technical service operations to enhance efficiency and effectiveness
- Stay up-to-date with industry trends, new technologies, and regulatory changes affecting medical devices and service operations
- Lead initiatives to reduce costs and inefficiencies, improve response times and outputs, and increase customer satisfaction
- Foster strong working relationships with customers, both internal and external, to promote trust and satisfaction
- Ensure customer satisfaction by addressing inquiries and issues promptly and professionally
- Actively seek feedback from customers and internal teams to improve service offerings and resolve any service-related concerns
- Support new product launches and initatives by providing service insights and training
- Lead, mentor, and manage a growing team of service technicians and support staff
- Develop and deliver training programs to ensure authorized personnel have the necessary skills and knowledge to inspect and service medical devices effectively
- Conduct periodic performance evaluations, provide feedback, and support professional development within the technical service team
- Establish clear objectives and performance metrics for team members and report results on a regular cadence to Supervisor
Skills & Qualifications
Benefits
note : salary is dependent upon several factors including but not limited to years of experience, training, transferable skills, etc.)
