What are the responsibilities and job description for the Medical Logistics Dispatcher position at BioTouch?
POSITION OVERVIEW :
The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicator between clients and couriers.
Rotating Shift :
Week 1 : Tue, Wed, and Thurs 6pm to 7am
Week 2 : Mon, Fri, Sat and Sun 6pm to 7am
Responsibilities
DUTIES & RESPONSIBILITIES :
- Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.
- Assign and dispatch all will calls and STAT’s.
- Monitor online dispatch board for potential issues.
- Add, change or delete scheduled stops in planning.
- Research and resolve client issues quickly and accurately.
- Communicate unresolved client issues to direct supervisor immediately.
- Monitor status of deliveries and pickups to ensure timely delivery to client.
- Assist couriers as needed to help ensure routes are completed to client expectations.
- Review route sheets for accuracy.
- Negotiate courier payout.
- Monitor and utilize web-based applications, tools, and reports.
- Ensure policies and procedures as defined by clients and the company are being met.
- Prepare SOP for each account; shift turnover.
- Perform other duties as assigned.
Required Skills
QUALIFICATIONS & REQUIREMENTS :
PHYSICAL REQUIREMENTS :
