What are the responsibilities and job description for the Project Manager, Commercial Initiatives position at BioTouch?
Job Description
Job Description
The Project Manager – Commercial Initiatives performs a variety of functions with significant focus on customer onboarding to enhance the customer experience and enable faster solutions and decision making. The Project Manager – Commercial Initiatives will become the primary owner of the onboarding activities for new clients, including all services and product needs. Responsibilities
- Lead customer implementations : increase speed to revenue in customer onboarding through both internal and customer facing engagement. Develop efficient workflows between various departments to ensure best-in-class customer experience
- Increase enterprise dependency on BioTouch technology stack (Netsuite, HubSpot, Wrike, etc.) for all eligible commercial processes to streamline data collection and distribution.
- Work collaboratively with all departments including receiving, staging, production, inventory management, continuous improvement, finance, and distribution to maintain high customer service levels.
- Maintains customer confidence and protects business operations by keeping information confidential.
- Other duties as assigned.
- Key Competencies :
Project Management, Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence
Required Skills
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
