What are the responsibilities and job description for the Front of House Associate position at Birch Bakehouse?
Birch Bakehouse is a Northern European-inspired bakehouse, gourmet pantry, and event space that opened in Old Greenwich in February 2025. We believe in the imperfectly perfect nature of handmade goods, embracing the uniqueness of each creation. We combine premium ingredients, organic and local when possible, with small-batch production to ensure that every item we offer is crafted with quality.
We are building our team of thoughtful, passionate, hard-working over-achievers, and would love for you to join us!
Job description:
The Front of House Associate is responsible for providing exceptional customer service. As a neighborhood bakery, we have the opportunity to set the tone for someone’s day and we do that by creating a fun and joyful environment for customers and fellow team members. Our associates take orders on the POS system, serve pastries and drinks, maintain displays and stock, help with pantry orders and gift wrapping, and of course, keep things tidy at all times. Having barista experience is a definite plus!
Responsibilities:
- With a smiling face and friendly demeanor, welcome customers to Birch. Encourage newcomers to return and get to know our regular customers
- Be ready to share information on the bakery and drink menu. Encourage guests to try seasonal introductions, best selling items, or something you think they would really enjoy based on previous orders
- Take orders quickly and accurately on the Toast POS system
- Package and serve baked goods, coffee, and tea, etc.
- Investigate and resolve any guest concerns
- Maintain stock levels, anticipate needs and plan production accordingly
- Uphold the highest food safety and sanitation standards in compliance with health regulations
- Maintain cleanliness and organization of the bakery counter, coffee bar, and pantry, including proper storage of ingredients and equipment
- Collaborate with other staff to ensure efficient workflow
- Contribute to a warm and inclusive environment for our team and customers
Requirements:
- Great at communication – being engaging and knowledgeable
- Positive attitude while being unflappable under pressure
- Attention to detail and takes initiative
- Works hard and effectively in a fast-paced environment
- Ready to lend team members a helping hand
- Flexible schedule with weekend and holiday availability
- Previous counter / front of house or barista experience preferred, but not required
Benefits:
- Competitive pay based on experience
- Opportunity to help build a brand
- Employee discounts on food and beverages
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Morning shift
Experience:
- Café: 2 years (Preferred)
- Coffee shop: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Old Greenwich, CT 06870 (Required)
Work Location: In person
Salary : $17 - $20