Supplier Onboarding Specialist - In office

The Supplier Onboarding Specialist will be a highly motivated person who enjoys working in a dynamic and collaborative environment. The individual will share in our philosophy and dedication to the company's pillars, which are to learn (all that you can), collaborate (with your team), and advocate (ReactorNet EPRO).

The Supplier Onboarding Specialist is tasked with establishing and maintaining relationships with integrated suppliers. The Supplier Onboarding Specialist serves as liaison and point of escalation for any issues the supplier may experience. The Supplier Onboarding Specialist provides guidance to Account Services team members as to supplier integrations and workflows. The Supplier Onboarding Specialist provides project management for supplier rollout, post rollout projects, and advises the supplier on best practices. The Supplier Onboarding Specialist is also tasked with identifying integration options for suppliers which may involve cross-selling EPRO software modules and features.

The individual should collaborate and share vital information with the Account Services team, keeping them informed of any new/updated general system processes or processes pertaining to a specific account. The individual is also dedicated to ensuring the success of clients using the EPRO software. Support includes maintaining a relationship and communicating with supplier accounts, always ensuring that established processes are working as expected in the system. The individual should be able to engage their critical thinking skills to guide and advise the Account Services team.

The Supplier Onboarding Specialist should have strong project management and analytical skills and be proficient in ReactorNet EPRO Software and EPRO workflows. This includes systems data integration language, technologies, and methods. The Supplier Onboarding Specialist should be proficient in Microsoft Office, including a strong ability with Microsoft Excel. The Supplier Onboarding Specialist possesses excellent communication skills, both verbal and written, and works well in a collaborative team environment. Account Managers also play a pivotal role in communicating with other teams and guiding the design of the product.

ESSENTIAL PERFORMANCE REQUIREMENTS:

Essential Duties and Responsibilities

The Supplier Onboarding Specialist:

• Maintains relationships and information related to supplier trading partner integrations.
• Manages supplier onboarding and integration projects.
• Is the liaison between the supplier's corporate stake holders and supplier's technical contacts and the ReactorNet teams.
• Is assigned specific suppliers and is expected to interact with the suppliers at all levels frequently with the goal of maintaining the integrations.
• Is knowledgeable about individual supplier integration methods, their use of EPRO, and the policies and procedures implemented as it relates to the EPRO workflow.
• Maintains workflow documentation related to nuances of the supplier's workflow.
• Identifies issues suppliers may be experiencing and engages appropriate resources to address the issues.
• Communicates frequently with the Account Services Analyst regarding the supplier accounts.
• Leverages CRM data to assist in identifying issues with the supplier accounts.
• Communicates with the ReactorNet Sales team to provide briefings for periodic sales meetings.
• Attends on demand and periodic meetings with suppliers.
• Assist with the preparation of reports for periodic meetings with suppliers.
• Identifies cross selling opportunities with suppliers and works with sales team to convert.
• Notifies the Account Services Team of production issues with supplier.
• Is assigned inbound cases by the account services lead for cases introduced by suppliers.
• Brings priority cases to the attention of the Account Services team lead to ensure everyone on the team is aware of what the priority tasks at hand are and what progress has been made.
• Documents specific account setup processes/policies for internal training purposes.
• Immediately Identifies and addresses critical system emergencies as it relates to the suppliers, including those that may result from a release performed to the system.
• Is knowledgeable about system enhancements and anticipates issues especially from a release that might adversely affect the supplier.
• Brainstorms with team members to resolve more complex problems and escalates difficult issues to the Development team.
• Maintains accuracy of help desk database for supplier specific policy and procedures.
• Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
• Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.
• Assists in direct and frequent communications regarding high priority incidents.
• Assists with functional QA especially as it relates to RFEs for the suppliers.
• Identifies trending issues using CRM case reports.
• Performs special projects that leverage competencies described in following section.
• Performs QA testing when new enhancements are ready to be released so that they have a clear understanding of what the new functionality will accomplish, how to support it, and provide training information to the end user.

QUALIFICATIONS:

To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions listed above.

Education and/or Experience

Bachelor's degree (B.A.) or equivalent from a four-year college; or Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Knowledge and Skills

Language Ability - ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; and ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability - ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; and ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability - ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills - to perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software and Database software.