What are the responsibilities and job description for the Front Desk Agent - PM Shift position at Birchwood Inn Partners, LLLP?
Job Purpose:
Serves guests by completing registration; controlling room assignments.
Duties:
- Welcomes guests by greeting them; answering questions; responding to requests
- Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
- Establishes credit by verifying credit cards or obtaining cash
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges; computing bill; obtaining payment
- Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
- Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
- Contributes to team effort by accomplishing related results as needed.
Requirements
Available 3PM-11PM, At least 3 Years Experience, Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Must Possess Valid Drivers License
Benefits
401K, Discounted Meals
Pay Rate:
Dependent on experience, $14-17/hr
Salary : $14 - $17
