Assistant Payment Accounts Support

Job Title: Assistant Payments Processing Specialist Reports To: Payments Processing Specialist

Job Description

Join our team as an Assistant Payments Processing Specialist and become an expert in managing and optimizing our merchant account operations! Learn the ins and outs of merchant payment processing, merchant account rules and regulations, and fraud prevention to ensure seamless and secure onboarding to our payment processing system. Engage in partner and customer relations to answer inquiries regarding merchant account applications, provide transaction information and updates, and assist in resolving minor payment disputes or discrepancies

From coordinating with our payment processing partner to customer interactions, your skills will contribute to a smooth payment experience for our customers and support a key integration within our software. If you have excellent communication skills, problem-solving abilities, and the ability to work independently and collaboratively, apply now!

What is BirdEase anyway?

BirdEase is an internet-based fundraising event management software based in Portsmouth, NH that highly targets the golf industry, creating custom management solutions for those looking to raise money for a cause. Since 2009 BirdEase has been a go-to solution for organizations of all sizes when arranging a fundraising golf event or outing. Our software creates dedicated golf tournament websites. These websites include online registration, integrated payments, live or silent auctions, a manageable dashboard of registrant data, a complete marketing platform, and much more.

BirdEase operates worldwide, and our software is designed to handle any type of event our customers may host. These include but are not limited to: auctions, galas, awards, walk- and run-a-thons, fishing tournaments...Any event that can benefit from dynamic and completely customizable online registration, we can—and do—serve. The ideal applicant for this position will have a keen eye for detail, be personable, attach a picture of a spoon to their resume, have outstanding communication skills, and should be able to learn new technology quickly and efficiently. If you consider yourself a go-getter, trend setter, make-the-world-better kind of person, we want to hear from you!

In this role, you will:

• Report to our Payment Processing Specialist
• Collaborate with our payment partner to assist in the merchant account onboarding process
• Manage customer merchant account inquiries, including but not limited to assisting in the application process, resolving basic payment issues, and escalating complex problems to the appropriate team members
• Understand compliance with merchant processing accounts, payment policies, procedures, and regulatory requirements and assist in relaying information to customers
• Develop and maintain positive relationships with customers, providing exceptional customer service
• Collaborate with internal teams to address merchant account and payment-related issues and improve payment workflows
• Perform other duties as assigned related to payment processing and customer merchant account assistance

Essential skills and qualifications:

• Interpersonal skills, Customer service experience preferred
• Willingness to learn about the payment processing industry, internal processes, and industry best practices
• Highly organized with excellent attention to detail
• Analytical and problem-solving abilities
• Ability to work independently and as part of a team
• High proficiency in MS Office applications and ability to quickly learn new software applications and systems
• Demonstrated experience exercising consistent discretion and judgement related to handling confidential information

The character we’re looking for:

• Self-starter with the ability to work proactively and independently
• Effective communicator with strong verbal and written communication skills
• Highly adaptable to changing circumstances and priorities
• Inquisitive mindset, eager to learn and explore new payment technologies and systems
• Open-minded, receptive to feedback and new ideas (and the ability to provide your own, too!)
• Enthusiastic and ready to jump in!

Education and requirements:

• High School Diploma or equivalent
• U.S. Citizen

Work hours, pay & location:

Hours

We are currently looking to start with a part time hourly position to support current payment support staff. Flexible/additional hours including future full-time positions may be available.

Include in your submission your availability for the following time periods:

10am – 4pm weekdays. No weekends

12pm – 6pm weekdays. No weekends

2pm – 8pm weekdays. No weekends

Pay: $20/HR. Paid weekly

Location:

Work in our downtown Portsmouth NH office at 405 The Hill. We have parking. You will work on our equipment and phones.

Work from home is possible after part time training/intro period. Company would provide at home equipment, phones, and other hardware.

Applicant Submissions:

Apply via really with applicable attachments. Cover letter and any other supporting documents that will make you stand out.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 30 per week

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $20