Support Specialist

Job Title: Assistant Customer Support Specialist

Reports To: Customer Support Specialist

Job Description

Join our team as an Assistant Customer Support Specialist. Learn the ins and outs of our custom golf tournament software and its features. Engage in customer relations to answer inquiries regarding their use of our software. Work within our custom-built CRM, phone system, and intercom chat and ticketing software to answer customer questions and solve basic issues.

From coordinating with our owners and senior customer support specialists, your skills will contribute to a smooth user experience for our customers and continued satisfaction with our software. If you have excellent communication skills, problem-solving abilities, and the ability to work independently and collaboratively, apply now!

What is BirdEase anyway?

BirdEase is an internet-based fundraising event management software based in Portsmouth, NH that highly targets the golf industry, creating custom management solutions for those looking to raise money for a cause. Since 2009 BirdEase has been a go-to solution for organizations of all sizes when arranging a fundraising golf event or outing. Our software creates dedicated golf tournament websites. These websites include online registration, integrated payments, live or silent auctions, a manageable dashboard of registrant data, a complete marketing platform, and much more.

BirdEase operates worldwide, and our software is designed to handle any type of event our customers may host. These include but are not limited to: auctions, galas, awards, walk- and run-a-thons, fishing tournaments...Any event that can benefit from dynamic and completely customizable online registration, we can—and do—serve. The ideal applicant for this position will have a keen eye for detail, be personable, attach a picture of a spoon to their resume, have outstanding communication skills, and should be able to learn new technology quickly and efficiently. If you consider yourself a go-getter, trend setter, make-the-world-better kind of person, we want to hear from you!

In this role, you will:

• Provide outstanding customer support via phone, email, and chat.
• Handle inbound and outbound calls with professionalism and courtesy.
• Assist clients with inquiries, troubleshooting issues, and providing solutions.
• Maintain accurate records of customer interactions through data entry.
• Collaborate with team members to ensure high-quality client services.
• Utilize office computer systems to manage client information and support requests.
• Follow up on unresolved issues to ensure customer satisfaction.
• Adhere to company policies regarding phone etiquette and client confidentiality.
• Work with senior support staff and management
• Help to populate customer accounts/software with their event data

Essential skills and qualifications:

• Interpersonal skills, Customer service experience preferred
• Willingness to learn about the charity golf industry, our internal processes and software
• Highly organized with excellent attention to detail
• Analytical and problem-solving abilities
• Ability to work independently and as part of a team
• High proficiency in MS Office applications and ability to quickly learn new software applications and systems
• Demonstrated experience exercising consistent discretion and judgement related to handling confidential information

The character we’re looking for:

• Self-starter with the ability to work proactively and independently
• Effective communicator with strong verbal and written communication skills
• Highly adaptable to changing circumstances and priorities
• Inquisitive mindset, eager to learn and explore new payment technologies and systems
• Open-minded and receptive to feedback and new ideas (and the ability to provide your own, too!)
• Enthusiastic and ready to jump in!

Education and requirements:

• High School Diploma or equivalent
• U.S. Citizen

Work hours, pay & location:

Hours

We are currently looking to start with a part time hourly position to support current customer service staff. Flexible/additional hours including future full-time positions may be available.

Include in your submission your availability for the following time periods:

12pm – 6pm weekdays. No weekends

2pm – 8pm weekdays. No weekends

Pay

$20/HR. Paid weekly

Location

Work in our downtown Portsmouth NH office at 405 The Hill. We have parking. You will work on our equipment and phones.

Work from home is possible after part time training/intro period. Company would provide at home equipment, phones, and other hardware.

Applicant Submissions:

Apply via really with applicable attachments. Cover letter and any other supporting documents that will make you stand out.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 30 per week

Benefits:

• Flexible schedule
• Work from home

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $20