What are the responsibilities and job description for the Implementation Specialist, Enterprise position at Birdeye?
Implementation Specialist, Enterprise at Birdeye in Dallas, TX, United States - Apply now!
Why Birdeye?
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
What You'll Do?
Onboarding is part of Customer Success and in this role, you are responsible for the successful onboarding of Birdeye mid market & enterprise clients. As the clients technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience.
Responsibilities
- Assist in onboarding high value clients to guarantee implementation, user adoption & success of the account
- Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)
- Coordinate with client's IT department to ensure all automation and integrations are complete
- Follow up on client requests and ensure the client is informed along the way
- Weekly sync-up with clients to drive and own onboarding progress
- Ability to understand new features and train clients accordingly
- Quarterly Business Reviews with clients which also includes creating the review presentation
- Dive head-first into integration issues, information mapping, or other technical issues
- Run Database Queries for additional reporting needs
- Provide accurate, custom reports to client based off the needs of their business
Requirements
Why You’ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal : to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.
Benefits
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