What are the responsibilities and job description for the Data Entry Technician position at BIRDI, INC?
Essential Duties/Responsibilities:
- Interpret prescription orders and enter data accurately and timely
- Place outgoing phone calls to patients, doctors and insurance companies to obtain clarification on prescription orders
- Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution
- Proper handling of routine inquiries on multiple products from members, providers, pharmacies, and employer groups
- Document all call information according to standard operating procedures
- Research required information using all available resources
- Maintain record of correspondence, recording details of inquiries, complaints, comments, as well as actions taken
- Utilize multiple company database programs for accessing member information
- Achieve individual performance goals for productivity and quality
- Maintain confidentiality of patient and proprietary information
- Other duties as assigned
Required Skills/Abilities:
- A knowledgeable individual with appropriate industry experience, preferably in the healthcare or mail order/specialty pharmacy industry
- Ability to independently identify, research, resolve or escalate issues
- An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
- Excellent interpersonal skills with a strong customer focus
- Ability to work with peers in a team effort
- Demonstrated ability to manage multiple priorities and deadlines
- A well-organized and self-directed individual who is able to work with minimal amount of supervision
- Capability to efficiently complete tasks in a fast-paced environment
- Proficient in Microsoft Office and industry related software programs
- Ability to work extended hours, weekends, and holidays pursuant with industry demands
Education/Experience:
- High School Diploma or GED
- Registered Pharmacy Technician licensed and in good standing with applicable State Board of Pharmacy
- Pharmacy technician experience
Preferred Skill/Abilities:
- Bachelor’s degree
- Pharmacy technician experience
- Bilingual in English and Spanish
- Certified Pharmacy Technician, licensed through the Institute for the Certification of Pharmacy Technicians (ICPT) or Pharmacy Technician Certification Board (PTCB)
Work Environment/Physical Requirements:
- Typical office environment, with minimal exposure
Equal Opportunity Employer
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