What are the responsibilities and job description for the Patient Care Coordinator position at Birdi?
Essential Duties / Responsibilities :
- Perform patient outreach, primarily telephonically, to schedule medication deliveries
- Handle phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill and delivery scheduling
- Perform patient care activities to accurately support therapy management programs; triage to a clinical pharmacist, when required
- Perform financial assistance pre-assessment for select therapy management programs and assist with patient enrollment as needed
- Place outgoing phone calls to patients, doctors and insurance companies
- Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution
- Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
- Document all call information according to standard operating procedures
- Research required information using available resources
- Enter data accurately and timely
- Utilize multiple company database programs for accessing member information
- Achieve individual performance goals for productivity and quality
- Maintain confidentiality of patient and proprietary information
- Other duties as assigned
Required Skills / Abilities :
Education / Experience :
Preferred Skill / Abilities :
Work Environment / Physical Requirements :
Includes a call center environment, with exposure to excessive noise with minimal exposure to adverse environmental issues.
Ability to sit for prolonged periods of time.
