What are the responsibilities and job description for the Senior Account Manager position at Birdseye Solutions?
COMPANY OVERVIEW:
Birdseye Solutions is a North American leader in remote video monitoring, security, and facility supervision. With more than 500 professionals dedicated to making the world a safer place, the global company specializes in accident prevention, operational protocol enforcement, and putting property theft offenders and miscreants behind bars.
As one of the fastest growing tech-enabled surveillance companies, Birdseye has revolutionized the way large logistics facilities are secured and supervised. The company has carved out a unique market niche in the logistics space where it’s supported by a loyal enterprise customer base that includes many Fortune 500’s.
With its rapid growth over the past decade, the company has established a very strong platform foundation with unlimited growth potential. The Birdseye team delivers a world-class customer service experience that is upheld by its ICARE culture philosophy.
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About the opportunity:
If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10-years ahead, join our team today. As one of North America's fastest growing security solutions companies, you will be part of an energetic and ambitious team that takes pride in working together in a harmonious atmosphere. We are looking for positive individuals that can thrive in a fast paced environment. Our fast growing customer base from a variety of industries will provide you with a diverse set of experiences.
Responsibilities:
- Customer Relationship Management
- Develop and maintain strong relationships with customers across North America.
- Act as the main point of contact for enterprise clients.
- Ensure high levels of customer satisfaction and address any client concerns.
- Travel and Client Visitation
- Frequent travel across North America to meet with clients and prospective customers.
- Conduct on-site visits to understand client needs and present solutions.
- Coordinate with internal teams to plan and execute client meetings.
3.Sales and Business Development
- Identify and pursue new business opportunities with existing and new clients
- Collaborate with the sales team to achieve targets and expand the customer base.
- Prepare and present proposals to enterprise clients.
- Experience and Expertise
- CCTV background is required and logistics is a plus.
- Utilize 10 years of account management experience in serving enterprise clients.
- Apply knowledge and expertise in CCTV, access control, and live video monitoring.
- Leverage experience in the logistics and industrial sectors to understand and meet client requirements.
- Hybrid Work Model
- Balance time between office visits, customer sites, and working from home.
- Must be willing to travel to the US and across Canada.
- Utilize digital communication tools effectively for remote collaboration and client interaction.
- Educational and Professional Requirements
- Hold a University degree in a relevant field.
- Demonstrate strong communication and negotiation skills.
- Maintain up-to-date knowledge of industry trends and technological advancements.
- Strategic Account Planning
- Develop and implement strategic account plans to foster long-term business relationships.
- Regularly review account performance and adjust strategies as needed.
- Team Collaboration and Leadership
- Work closely with cross-functional teams to deliver comprehensive solutions to clients.
- Mentor and support junior team members in their professional development.
- Reporting and Analysis
- Provide regular reports on account status, market trends, and customer feedback.
- Analyze data to inform decision-making and strategy adjustments.
- Compliance and Ethical Standards
- Ensure all activities comply with legal and ethical standards.
- Stay informed about regulatory changes affecting the industry.
This role requires a well-rounded individual who can effectively manage client relationships, drive sales, and adapt to a dynamic work environment. Experience in the relevant industries and strong interpersonal skills are key for success in this position.
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