Assistant Community Manager

Latitude 72; 180 Unit Multi-family Residential Community

Who we are

Join a company where passion meets purpose. At Birge & Held (“B&H”), we're not just transforming multifamily housing—we're redefining it with energy and excitement. Our team embodies a culture of leadership at every level, fostering collaboration and a relentless commitment to our shared vision. We believe in the power of every individual to make a meaningful difference, shaping communities and lives through our core Purpose: "Investing in Communities to transform lives". 

 At B&H, we live by our core values: Leadership at Every Level, empowering each team member to lead with initiative and responsibility; Passion for People, ensuring that genuine care and respect drive everything we do; and Always Learning, fostering an environment where curiosity and growth are embraced. If you're ready to bring your passion for people and learning to work every day, and to embrace the challenge of creating real impact, we invite you to join us on this journey. 

What we offer 

At Birge & Held, we are committed to building more than just a career; we cultivate a values-based culture where employees are encouraged to thrive personally and professionally.  

• We offer competitive dental, vision, and health plans to ensure our employees and their families receive the care they need.
• Enjoy peace of mind with our 401K match plan, ensuring your future is as secure as your present.
• We provide coverage for both Long-Term Disability (LTD) and Short-Term Disability (STD), along with critical illness insurance, safeguarding you against unforeseen challenges.
• Embrace work-life balance with generous paid time off, including the unique perk of celebrating your birthday as a holiday.
• Benefit from employee discounts at Birge & Held properties, making living expenses more affordable and convenient.
• Join an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
• Experience an inclusive and positive company culture that fosters growth, creativity, and collaboration.

The Role  

The Assistant Community Manager is primarily responsible for assisting in effective management of the assigned property of Birge & Held Asset Management, (the “Company”), under the general direction of the Community Manager. The Assistant Community Manager will be self-motivated, creative, and energetic with the ability to multi-task and bring experience and expertise to the position. The Assistant Community Manager's primary role is leasing and will be expected to perform all duties as such. In addition, the Assistant Community Manager  will work with the Community Manager and other team members to see that each property follows and abides by all company polices. The Assistant Community Manager  will report directly to the Community Manager. 

What you will do  

Essential Duties and Responsibilities  

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Provide follow-though and assistance to Community Manager and support staff in coordinating the property's ongoing maintenance.
• Supervise apartment community staff in the absence of the Community Manager.
• Assist the Community Manager as needed by demonstrating good communication skills and by understanding company and divisional goals, policies, and procedures.
• By example, encourage employee development and teamwork through effective personnel management and by communicating clear standards.
• Set appointments, show apartments, certify potential residents, and maintain a high percentage of occupancy. 
• Perform primary duties using a computer system and must keep current on system changes.
• Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria.
• Ensure new residents are properly moved in and complete move-in inspection form.
• May coordinate the completion of resident renovations and maintenance work orders.
• Ensure departing residents are properly moved out and all paperwork is completed including final account statements and collections packets.
• Maintain positive customer relations with current and prospective residents.
• Enforce response procedures regarding resident concerns such as work order requests, noise complaints, etc.
• Communicate frequently with Community Manager and District Manager on vital needs of the community.
• Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances. 
• Develop and maintain positive relations with tenants, contractors, local community and groups or associations.
• Maintain constant vendor/contractor communication concerning work scheduling, billing, and certificates of insurance.
• Ensure that all reports including traffic and availability reports, file inspection, lease renewal and delinquency are complete and filed timely and efficiently.
• Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety, and security.
• Communicate important information to residents with well-written and professional notices.
• Carry out other duties as assigned by the Community Manager or other Leadership staff.
• Continue to adapt and innovate for maximum efficiency and profitability in a dynamic environment.

What you will need 

Skills and Competencies  

• An understanding of NOI, and cash flow.
• Must be able to handle crisis appropriately.
• Must be able to communicate effectively in the organization, both verbally and in writing.
• A complete understanding of Fair Housing.
• A thorough understanding of apartment rent collection procedures.
• Effectively utilize and understand the Company’s property management software, Microsoft Word and Microsoft Excel

Education and Experience 

• At least two (2) years of leasing and/or sales experience, preferably in the residential property industry. 
• Ability to multi-task and prioritize.
• Exhibit strong attention to detail.
• Ability to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demands.
• One-Site experience preferred.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.  

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