Registration System Analyst

JOB DESCRIPTION:

The Registration System Analyst will maintain, support and perform data validation and analytics on the online registration system. This includes the development of a registration timeline for the district, custom creation of registration forms, applications and surveys, training district employees on the use of the software and providing registration support to the district.

DUTIES AND RESPONSIBILITIES:

• Develop a district-wide registration timeline.

• Coordinate the annual update of registration forms with departments and schools.

• Provide software support for online registration software by responding in a timely manner to users who experience problems with navigating the software.

• Maintain timely and accurate records of support issues using email, spreadsheets and help desk management system.

• Escalate issues to appropriate supervisor, department or support desk.

• Monitor all support requests to ensure timely resolution.

• Document troubleshooting processes and resulting problem resolutions

• Openly and broadly share problem resolutions.

• Make effective use of ticketing system records to identify patterns, systemic problems, and end-user training needs.

• Provide training for various registration software stakeholders in a classroom setting regarding processes and procedures involved in operating the registration software.

• Provide support and training to school registration teams to ensure that student information is maintained with confidence and accuracy.

• Implement contingency plans for system glitches and breakdowns and fully communicates these plans to student information software stakeholder groups.

• Assure the quality and accuracy of registration data through the implementation of policies, procedures and state requirements.

• Adhere to school system rules, administrative procedures, confidentiality standards, local board policies, and state & federal rules & regulations.

• Acquire a minimum of 12 hours of professional development each year relevant to the position.

• Accept any other assignment as deemed necessary by immediate supervisor.

QUALIFICATIONS:

• Bachelor’s degree or three (3) years of work experience in computer science or technology preferred.
• A minimum of five (5) years combined experience in student information systems and/or online registration systems or technical support preferred.
• Experience in customer service, software support, software training and technology.
• Ability to work in a team environment to handle multiple projects simultaneously.
• Ability to communicate technical information effectively to other departments.
• Proven analytical and problem-solving abilities.

** SUCH ALTERNATIVES TO THE ABOVE QUALIFICATIONS AS THE BOARD MAY REQUIRE

APPLICATION REQUIREMENTS:

• Completed Application (HireTrue)
• Resume (uploaded to application)
• Three (3) returned References (HireTrue) ***PLEASE ENSURE ALL INFORMATION IS CURRENT WITHIN A 6 MONTH PERIOD.***

PHYSICAL REQUIREMENTS:

Physical strength, mobility, dexterity, stamina, and acuity are required to perform job responsibilities.

REVISED January 2025

Please Note: All candidates must submit to a background check (https://www.aps.gemalto.com/al/index_adeNew.htm). Employment is contingent upon candidate meeting suitability criteria as established by Alabama State Department of Education. The Birmingham Board of Education does not discriminate on the basis of age, race, color, sex, sexual orientation, religious preference, marital status, disability, national origin, or any other reason prohibited by state or federal law. Employees of the District are required to comply with the provisions of Title VII of the Civil Rights Act and Title IX of the 1972 Educational Amendments. Birmingham Board of Education is required by state law to verify the employment eligibility of newly hired employees by using the federal E-Verify program. New employees are required to provide a Social Security number, an unexpired identity document that contains a photograph, and other acceptable documents that establish employment eligibility. In addition to determining whether a new hire is authorized to work in the United States, E-Verify will confirm that the employee's name and Social Security number match.