Position Summary: Parts Counter Trainees are the people identified by management as suitable candidates for advancement to Parts Counter/ Back Counter Sales positions. They are expected to remain in this learning role for up to 24 months as they gain the knowledge and experience to work unassisted in either of those roles.

Essential Functions: To serve as support for the front and/or back counter operations during peak times. When they are not involved in customer interactions, they should be gaining as much knowledge as they can - either through their assigned trainer or through online DTNA education modules – about identifying, locating and selling parts. This would include answering phone calls, generating customer quotes, and sourcing parts as necessary to support front and back counter operations.

Necessary Skills: Candidate should have a basic understanding of vehicle systems and their functions. They should be able to understand the programs utilized to identify and locate parts (i.e.: Parts Pro, Paragon, Vendor websites, etc.) and should become adept at using those programs. Positive attitude, quick thinking, and the ability to interact professionally with technicians and the public.

**Applicants only - NO RECRUITERS**

Experience

• 2

Education

• High School or better

Skills

• Customer Service
• Attention to Detail
• Active Listening

• Time Management
• Teamwork
• Responsibility
• Project Management
• Problem-Solving
• Organization
• Negotiation
• Marketing
• Foreign Languages
• Flexibility
• Emotional Intelligence
• Critical Thinking
• Creativity
• Communication
• Basic Writing Skills
• Basic Math Skillls
• Advanced Writing Skills

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Thought Provoking: Capable of making others think deeply on a subject
• Loyal: Shows firm and constant support to a cause
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Financial: Inspired to perform well by monetary reimbursement
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)