What are the responsibilities and job description for the Licensed Insurance Customer Service position at Biscoe Insurance Group, Inc. - Allstate Insurance?
Job Description
This is a $60,000 (or more!) total compensation opportunity, including base salary plus monthly commission. You are applying to work with one of the best agencies Allstate has to offer! Great leadership, culture, and teamwork. If you have insurance customer service experience, are good on the phone, and are looking for a career with great growth and earning potential, you NEED to apply for this position!
Come work with a fantastic team, and leadership that is dedicated to your success AND your work/life balance!
As an Insurance Service Professional, you will service our local Allstate agency by engaging with current customers and the community. You will apply customer service skills to increase the customer’s understanding of the value of insurance and cultivate long-term relationships with trusted advice.
Benefits
Paid Time Off (PTO)
Life Insurance
Vision Insurance
Dental Insurance
Health Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
On Demand Training
Promotional Trips
Business Coach
Appreciation Lunches/Events
Responsibilities
- Provide outstanding customer service to existing clients by addressing inquiries, processing policy changes, and resolving issues in a timely manner.
- Review and assess clients’ insurance needs, offering guidance and recommendations to ensure appropriate coverage.
- Proactively identify cross-sell and up-sell opportunities within the current book of business to generate leads for the sales team.
- Maintain accurate and detailed records of client interactions and updates in the agency management system.
- Collaborate with the sales team to ensure seamless handoffs of potential leads.
- Stay up-to-date with industry trends, product knowledge, and company policies to better serve clients.
- Assist with billing, claims inquiries, and other client support tasks as needed.
Requirements
- Must have insurance customer service experience
- Must have Property & Casualty license
- Bilingual in English and Spanish is a plus!
- Confident, motivated individual
- Able to multi-task, follow through and follow-up
- Have excellent verbal and written communication skills
Salary : $45,000 - $75,000
